Incorrect File IDs results in 404 error

I think I’ve figured out a hack to my problem. my problem being that the file IDs are incorrect when using the Download Monitor plugin. To work around the problem here is what I did:

1.) on my amazon AWS server, there is a .htaccess file being created in the dlm_uploads directory that had an entry to “deny all”, this was blocking direct access to the file, so I removed the “deny all” in the file.

now I am able to access my file directly, which isn’t ideal, but at least users can now download the file. I know this is hacky, but I wasn’t sure how else to get the Download Monitor plugin to work, the mismatch in IDs is causing my Email Before Download plugin to fail as well.

Any suggestions to fix this in the proper way would be greatly appreciated.

Hey there,

These numbers in your screenshot are correct. The top right one is the Download ID, the bottom left one is the Version ID. A download can have multiple versions (with multiple IDs), a version is always attached to 1 download.

Email before download is a third-party plugin originally built for an older (no longer supported) version of Download Monitor. You could try contacting it’s developer and see if they can help you resolving this issue.

Another thing you could do is check one of our own locking extensions like Email Lock (https://www.download-monitor.com/extensions/email-lock/). Our own extensions are fully supported and come with premium email support to help you resolve any issues you might run into.

Kind Regards,

Barry Kooij