Incorrect import of XML data – Demos

Hello @marlilli,

Thank you for reaching out,

I’ve just tested it and didn’t find any issues with importing the demo. The demo was imported completely.

However, there might be a temporary issue on our server that can cause slow speeds or unavailability for a limited number of users at a time, especially when there are many import requests. Also, server issues from your end can also have an impact.

For the first case, you can try importing the demo again after a few minutes. Or if the demo imported uncompleted, you can use the steps explained at this link to reset the demo and try to re-importing data:
https://docs.oceanwp.org/article/728-how-to-switch-different-demo

But for the second case, you should configure your server settings to adjust the data import (considering the amount of data being imported) before importing the demo.
https://docs.oceanwp.org/article/538-demo-is-not-fully-imported

There is another way to import demos, here we’ve explained it:
https://docs.oceanwp.org/article/52-importing-the-sample-data

Host configurations: To access these fields please edit “php.ini” file which is located in host (if you can’t find it then contact your host service provider)

upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 800
max_input_vars = 10000
max_input_time = 900

WordPress Configurations:
https://codex.www.ads-software.com/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Reference: https://www.ads-software.com/about/requirements/

I hope it helps.
Best Regards

I am also having trouble importing demo content for the past 2 days. I purcahsed a Pro version yesterday and was hoping i didnt encounter these issues.

Hello Everyone,

Sorry for the inconvenience.

@guillem09,
Could you please try again?

I just tested it and didn’t see any issues on my end. I also imported a demo. It was an issue on our server, but it should be resolved for everyone now.
https://postimg.cc/gallery/Kz2Mbqp
If it doesn’t work again on your end, please let me know which dome you want to import I’ll send a link to download it manually.

Please recheck it and keep us posted.
Best Regards

Hello there!

I have the same problem! I can’t install the Lawyer demo. Please, help me!

Thanks a lot.

Hi there, i have been getting the same message when trying to install the Maria demo, can you send over the link to download this please?

Thanks

Hello Everyone,

@leanomachado and @salias

Thank you for reaching out and sorry for the inconvenience,

It seems that some users are facing this issue but not all, we will investigate this issue and let you know the result.

For now, you can import demos manually, here is the demo files: https://drive.google.com/drive/folders/1p4IDFG9h-AUaawSGdHIsYeUljhlYZiaN?usp=sharing

Choose your demo, then find the following formats and import them manually
1. .xml : import via WP dashboard, Tools > Import > Import WordPress (you might need to “install” this option first and activate as a plugin, but you can remove it after the upload.

2. .dat : import via WP dashboard, OceanWP > OceanWP Panel > Customizer > Customizer Styling Import & Export. Use the Import option.

3. .wie : you can skip this import and simply create your own widgets via Appearance > Widgets. Or, you can install a plugin called Import Export Widgets, then import this file, and then remove the plugin
Let me know if this helps

4. .json : this file is related to WPForm plugin which you can import it to have the form on the demo

At the end, set the main menu and set the pages like home and blog from WordPress Settings

I hope it helps.

Thank you for using OceanWP, and I appreciate your patience.
Warm Regards

Brilliant!! This has worked, thank you so much!!

You’re most welcome. I’m glad that the solution was helpful.

What about with pro demos? They are having the same problem

Hello @rrgreene,

Thank you for reaching out,
According to the forum rules, we cannot solve premium issues here,
and pro demos are related to premium plugin(s).

Would you please read the forum guidelines:
https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

Regarding the support for the premium products, kindly read the pinned topic in the forum; here: https://www.ads-software.com/support/theme/oceanwp/#:~:text=Paid%20Customers%2C%20please%20read%20this%20before%20posting

Thank you for understanding,
Best Regards