• fivefeathers

    (@fivefeathers)


    I really like Duplicator. I use it to bundle up a release on a dev site and unpack it to my live site. This seems to work very well; however, once the migration is complete, Duplicator warns me that certain files need to be removed, manually if necessary. Since the plugin itself wasn’t removing them, I located the dup-installer directory, which Duplicator identified as one of the files needing to be removed, and rm’d it. That resulted in wp-admin not working, and I am now re-migrating my site to fix it. It’s possible I misunderstood something, but the instructions gave a list of files to rm, and dup-installer (entire directory) was one of them. This dir was in /wp-content/plugins/duplicator/installer/. Needless to say, I’m going to be ignoring this warning from now on, since rm’ing this dir manually obviously is not the right thing to do.

    But anyway, that’s why the four-not-five stars.

Viewing 1 replies (of 1 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @fivefeathers,

    We are happy to receive your feedback. This helps us to improve Duplicator Pro.

    I understand that after the successful migration, removing the installation files, broke your website. It should be safe to remove the installation files.

    However, we would like to help you to resolve this issue. This requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.ads-software.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

Viewing 1 replies (of 1 total)
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