Incorrect order numbers

  • Resolved gilesytheking

    (@gilesytheking)


    7 years, 1 month ago

    Hi,

    The invoice number does not match the order Number when using sequential order numbers plugin.

    It seems that your plugin is using the “Post number” of each order to generate the invoice number which are not sequential.

    Most eCommerce shops use “Sequential order numbers” for invoices and receipts, as this is generally demanded by law and for accounting purposes.

    Is it possible to support sequential order numbers?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • mujeebur

    (@mujeebur)

    Hi @gilesytheking,

    We have released a new version v2.2.3 for the plugin to fix this issue. Please update the plugin.

    let us know if any issue.

    Thread Starter gilesytheking

    (@gilesytheking)

    I have updated to the latest version but still not getting the Order Numbers from Sequential order numbers plugin. Still displaying the post number.

    This si the plugin i am referring to. There is also a free version –
    https://woocommerce.com/products/sequential-order-numbers-pro/

    mujeebur

    (@mujeebur)

    Hi @gilesytheking,

    We tested it with the mentioned plugin and it is working fine. The existing invoice numbers won’t change. It will affect the future orders only.Please use the code snippet to reset existing invoice numbers.
    delete_post_meta_by_key("wf_invoice_number");

    You can paste it in your active theme’s functions.php and remove it once the invoice numbers are reset.
    Please reach us via support if the issue persists.

    Thread Starter gilesytheking

    (@gilesytheking)

    Still having issues with the order & invoice numbers after update. I cleared all the invoice numbers using your code snippet, however they returned to the post number after refresh. Still not getting the formatted order numbers from Sequential order number pro plugin.

    I have submitted a support ticket for further investigation.

    mujeebur

    (@mujeebur)

    Hi @gilesytheking,

    Thank you for reaching us via support ticket. We will follow up from there.

Viewing 5 replies - 1 through 5 (of 5 total)
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