Incorrect password on WordPress/Matomo dashboard

Hello @carnets2routards. I just tried to replicate the issue in my account and it’s not asking me to enter the password. Can you please logout of your wp-admin and log back in again? Then try to update the settings again.

Hi @emermatomo ,
Sorry for the delay. I did what you suggest, but it’s still asking for my password and saying it’s incorrect. ??

It doesn’t ask the password on the first block “Anonymize tracking data” but on the following “Delete old raw data regularly”, “Delete data from old aggregated reports”… (my UI is in French so I’m giving you rough translations ?? )

Thanks in advance for your help.

Hi @carnets2routards to fix this, please force your user data synchronisation between WordPress and Matomo, please click the button “Sync Users” from the “Matomo Analytics > Diagnostics > Troubleshooting” page. You can also check this forum for screenshots:

Hi @emermatomo ,

I did the Sync Users but same. I followed the rest of your link and tried to remove the special character from my WP passwoard but I have to keep one, I tried with only a dot but same.

So I changed the config.php file and it works. But I reckon I’ll have to update it each time Matomo has an update?

Thanks again for your time!

@carnets2routards Sorry to keep you waiting. Kindly let us know if it will require you to update it again on the next update as here might be a possibility too that this issue might be fix.

Hi @emermatomo

I just updated Matomo plugin.
First I couldn’t, gave me an error because of the modified config file.

An error occurred while updating Matomo Analytics - Ethical Statistics. Powerful Observations. The update cannot be installed because some files could not be copied. This is usually due to inconsistencies in file permissions. config/config.php

So I put the original file back and the update worked. But the error on the password is still there in the Matomo admin. I tried to re Sync the users but same.
I change the config file with the modified one and it works.

I’ll retry at the next update ??

@carnets2routards Thanks for providing us the workaround. If the issue persist on the next update, please let us know.

Hi @emermatomo ,

Same, same on the new update. I did exactly the same steps as in my last message and I still got the error.

I don’t think it’s linked but just so you know, I have a warning in the Diagnostics page about the Proxy headerHTTP_X_REAL_IP:

A proxy header is defined, which means you may need to configure a proxy header in the advanced settings for location reports to work. If the localization is detected correctly in your reports, you can ignore this warning.

I don’t give up and I’ll try again at the next update ??

• This reply was modified 1 year, 6 months ago by carnets2routards.

Hello @carnets2routards We have raised an issue regarding this. Kindly check this link from our Github https://github.com/matomo-org/matomo-for-wordpress/wiki/How-to-fix-%22The-current-password-you-entered-is-not-correct%22-in-the-plugin-releases-4.12-and-4.13

Please follow the step by replacing the content of the?wp-content/plugins/matomo/config/config.php

Hi @emermatomo ,

Yes I know that you have a Github issue open and about the temporary fix. ?? We’re talking about it in this conversation ^^

But as you told me that it might be fixed in the next release and ask me to let you know if the issue persisted that’s what I did ??

Looking forward to have a fix on the next release.