Incorrect password/admin after changing

  • I am having a HUGE fight with trying to access our website from the backend … the lady that did that has left so I have taken it over … this is the story:

    She left a admin handover document which had a the following information had the user name and password but it does not match when I try and login – saying the password is incorrect – I then do the whole ‘lost your password’ thing – I reset the pasword and try again but it still says it is incorrect – also, the user name in the handover document and the user name that comes in the email is not the same so I have tried the new password under both user names … ??

    Now I cannot even try and access it as I get an error saying “you do not have effiecient permission to access this site”

    This is my company’s website so if anyone could help me … in lamens terms please, that would be greatly appreciated. https://www.wiredcommunications.co.za

    ps; I am sorry but I do not know what version we are using

Viewing 3 replies - 1 through 3 (of 3 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Have you tried resetting your password through FTP or PHPMyAdmin https://codex.www.ads-software.com/Resetting_Your_Password

    Thread Starter Tammy Tinline

    (@tammy-tinline)

    Hi Andrew! Thanks for the reply.

    *Cap in hand* I have NO idea what you mean by FTP or PHPMyAdmin … ??

    But reading through the link I am going to say that I can’t risk the PHPMyAdmin … not with a comapny site … can you imagine?

    And with the FTP I need to actually log into the site to change the password … which obviously I can’t do …

    Just to recap – the user name that automatically comes up with accessing the backend link is ‘x’ but when recieving the reset your password link the email says the user is ‘y’

    And with the FTP I need to actually log into the site to change the password … which obviously I can’t do …

    No you don’t. FTP is completely separate from WordPress.

    It appears that your hosts support CPanel, a web based hosting management tool. Your former admin may have left you log in details for that too. You should be able to log in to CPanel and set up an FTP account or reset an FTP password if there are already existing accounts. If you don’t have your CPanel log in details, contact your hosts.

    Once done, armed with your new FTP details, use something like FileZilla to access your WordPress installation. From there you should be able to follow the Resetting Your Password advice pointed out by Andrew.

Viewing 3 replies - 1 through 3 (of 3 total)
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