Incorrect price in add_to_cart

  • I have problem with the incorrect price being sent in the “add_to_cart” event when using your plugin with the Staggs product configurator (https://staggs.app/). The “add_to_cart” event fires correctly when the button is clicked, but it seems to use the base product price instead of the price configured in Staggs.

    I have observed that the incorrect price is also sent when:

    • Ajax cart is disabled
    • Redirection after adding to cart is set to the cart page
    • The “add_to_cart” event is fired on the cart page instead of after the button click

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Zdarzenie view_cart pokazuje prawid?ow? cen?, a co ciekawe, nawet w tym scenariuszu add_to_cart pokazuje nieprawid?ow? cen? (mimo ?e add_to_cart jest wywo?ywane dopiero po view_cart).</font></font>

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Jestem w kontakcie ze Staggs, ale oni jeszcze nie wiedz?, jak rozwi?za? ten problem. Czy móg?by? mi doradzi?, jak mogliby poprawnie nadpisa? parametr ceny, aby upewni? si?, ?e zdarzenie ?add_to_cart” wysy?a prawid?ow? cen??</font></font>

    I don’t know if it matters, but the hooks used by Staggs are woocommerce_before_add_to_cart_form (priority 10 – 50, 80, 90 ). How PixelYourSite collects the price data?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Arcy

    (@tmsn10)

    Im sorry, i sent part of the message wrong, here is the corrected version:

    I have a problem with the incorrect price being sent in the “add_to_cart” event when using your plugin with the Staggs product configurator (https://staggs.app/). The “add_to_cart” event fires correctly when the button is clicked, but it seems to use the base product price instead of the price configured in Staggs.

    I have observed that the incorrect price is also sent when:
    – ajax cart is disabled,
    – redirection after adding to cart is set to the cart page,
    – the “add_to_cart” event is fired on the cart page instead of after the button click.
    The view_cart event shows the correct price, and interestingly, even in this scenario, add_to_cart shows the incorrect price (even though add_to_cart is only called after view_cart).

    I’m in contact with Staggs but they don’t know how to resolve this issue yet. Could you advise me how they could correctly override the price parameter to make sure the “add_to_cart” event sends the correct price?

    I don’t know if it matters, but the hooks used by Staggs are woocommerce_before_add_to_cart_form (priority 10 – 50, 80, 90 ). How does PixelYourSite collect the price data?

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Unfortunately I don’t know what to suggest here. We take the prices from WooCommerce, so if they use the correct WooCommerce hooks, filters, and prices, it should be fine. If you can share a site with this problem, we can tae a look.

    Thread Starter Arcy

    (@tmsn10)

    They modify prices for cart items. Not on product page, because every price can be different given the configuration. So they can’t use the product get price filter, because that would be too early to filter the price for product. Since I am not technical and Staggs support wants to fix this issue for other customers as well, I forwarded your email to them (a********[email protected]). Please expect a message from?contact(@)staggs.app

    • This reply was modified 2 months, 1 week ago by Arcy. Reason: delate email link
    • This reply was modified 2 months, 1 week ago by Arcy.
    Plugin Author PixelYourSite

    (@pixelyoursite)

    @tmsn10 I had no email from them. They should send us a message on our site directly the contact page and mention this conversation. I will close this for now.

    STAGGS

    (@staggsofficial)

    Hello, we have just send you message via contact form on your site.

    Please take it from there. Then you can also close our topic:

    https://www.ads-software.com/support/topic/ads-events-incorrect-product-prices/

    Plugin Author PixelYourSite

    (@pixelyoursite)

    We don’t see a quick fix for this situation with the current code.

    However, this is not an urgent matter, because it only affects AddToCart value parameter. Since AddToCart are never the final conversion, tracking this event value is not relevant. It’s actually not recommended, because it can lead to misleading data (ads will show the sum of all add to cart actions as conversion). The correct event that must send value is the Purhcase event, and this one works fine with Staggs.

    So, while it is an incovenient, it’s not a major issue and will not have an impact on the way ads are tracked.

Viewing 6 replies - 1 through 6 (of 6 total)
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