Incorrect price on email

Hi @kaylag423,

Can you please be more specific with some screenshots of the backend settings and frontend situation on your site? It’s best if you can provide your site link or link to the page with custom related products so that I can help you?

Best regards.

Hi @miemie,

This link is the product with the issue: https://365milechallenge.org/product/registration-2022-365-mile-challenge/

Screenshot of backend component settings: https://snipboard.io/Bn4Atx.jpg
All components in this product have the same settings.

Screenshot of composite settings: https://snipboard.io/doDTM8.jpg

Screenshot of general settings for product: https://snipboard.io/zUNOtB.jpg

Screenshot of sample order on admin side that had the issue on emails: https://snipboard.io/Fqv5La.jpg
This order shows correctly, but the email (screenshot in first message) did not.

Thank you,
Kayla Hopkins

@miemie I’m still experiencing this issue. Please help me.

I’m having the same issue with version 4.1.2 . It shows a price of 285 € for the composite product but I have no idea where this price is coming from.

Hello guys.
I just came across the same issue with the plugin, using v4.1.4.

The behaviour is the same as was described:
– in the product detail page, everything seems ok (https://snipboard.io/dstR5v.jpg)
– in the cart page, everything ok (https://snipboard.io/D4uCan.jpg)
– in the order confirmation page, there is that strange 246 K? cost to the Composite Product (https://snipboard.io/yPzedO.jpg)
– in the confirmation e-mail to the customer the same thing (https://snipboard.io/6GPzVh.jpg)

Fortunately, the calculation only takes into account an actual price of the underlaying components, but it’s confusing for the customer.

Do you have any idea what is happening here?