Incorrect Shipping Cost Conversion

  • Resolved minamt

    (@minamt)


    3 months, 1 week ago

    Hello,

    I’m experiencing an issue with YayCurrency where shipping cost conversions are incorrect, even though product price conversions are accurate. Here’s a detailed overview of the problem:

    • WooCommerce Setup:
      • Base currency: USD
      • Flat-rate shipping: $10 (as an example)
    • Problem:
      • The product prices convert correctly to other currencies (e.g., 1 USD → 0.9584 EUR or 1 USD → 7.5 KR).
      • However, the shipping cost is not converted accurately. Examples:
        • $1000 shipping → 9.22 EUR (should be ~9,59 EUR).
        • $1000 shipping → 511 KR (should be ~71,52 KR).
    • Troubleshooting Steps Taken:
      1. Verified the exchange rates used by YayCurrency, which are correct for product prices.
      2. Confirmed no taxes or additional fees are applied to shipping.
      3. Tested with both automatic and fixed exchange rates; the issue persists.
      4. Reviewed WooCommerce flat-rate shipping settings to ensure no unexpected adjustments.
    • Observation:
      • The issue only affects shipping costs and occurs across multiple currencies.

    Could you please clarify if YayCurrency handles shipping cost conversions differently? If so, how can I ensure the shipping cost uses the correct exchange rate like the product prices?

    Let me know if additional details or screenshots are needed to investigate further.

    Thank you for your assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @minamt

    Thanks for writing to us today.

    Please note that YayCurrency does not handle shipping cost conversions differently, and based on your description, it seems this is a technical issue, which you can resolve with our dev team.

    Please reach us here:
    yaycommerce.com/support

    Regards.

    Plugin Support mialewp

    (@mialewp)

    Hello @minamt,

    Greetings of the day.

    Since we have fixed the issue for you via email, therefore we would like to close this topic as resolved.

    Please do not hesitate to contact us if you need any further help.

    Many thanks!

    Mia

Viewing 2 replies - 1 through 2 (of 2 total)
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