• Resolved erbaflor

    (@erbaflor)


    Good morning
    in our woocommerce configuration we have 3 shipping zones: Italy, zone 1 (with some European countries) and zone 2 (with the remaining European countries); all with flat rate shipping and free shipping over a certain cost.
    Someone placed an order from Ireland (zone 2) and we noticed that woocommerce no longer calculates the correct shipping rate but directly inserts free shipping.

    We then tried to do some tests, in order:

    • we replicated the order that caused the error with the same products and the same address and woocommerce chose free shipping instead of the correct one of €22.99,
    • we changed country, again in zone 2 and the error appeared again,
    • so we chose a country in zone 1 and the error reappeared
    • and finally we tried with Italy and woocommerce calculated the shipping cost correctly.

    It appears that zone 1 and zone 2 are being ignored. We also tested with an (very) old version of woocommerce 8.7.0) on our staging site and had no problems. Note that in no case the cost of the order reach the free shipping threshold, not even in the “Italy” area.

    Thanks in advance for your help

    Any help will be appreciated

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Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @erbaflor

    Thank you for reaching out — we’re happy to help!

    in our woocommerce configuration we have 3 shipping zones: Italy, zone 1 (with some European countries) and zone 2 (with the remaining European countries); all with flat rate shipping and free shipping over a certain cost.

    Could you please provide us with screenshots of how the settings at WooCommerce > Settings > Shipping look, so that we can see what you are describing?

    If you don’t already have a screenshot service installed, https://snipboard.io is a good option — for uploading it there, and sharing the link here afterward.
    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

    Thread Starter erbaflor

    (@erbaflor)

    Sure!

    Shipping zones: https://snipboard.io/TRg9mO.jpg

    Italy flat rate: https://snipboard.io/FzPQsS.jpg

    Italy free shipping: https://snipboard.io/RsVhG3.jpg

    Zone 1 flat rate (and countries): https://snipboard.io/z8rQw9.jpg

    Zone 1 free shipping: https://snipboard.io/45SOlt.jpg

    ZOne 2 flat rate (and countries) https://snipboard.io/0CPHt1.jpg

    Zone 2 free shipping https://snipboard.io/2i8Elg.jpg

    Our order with error https://snipboard.io/s7Nozp.jpg

    We used the debug mode and woocommerce recognizes the correct zone but no longer applies the correct rates for zones 1 and 2

    Hey, @erbaflor!

    Thanks for all the screenshots!

    We are currently working on an issue regarding the use of commas and dots on the shipping, which might be what is happening here.

    Can you please delete the shipping methods on Zones 1 and 2 and add them again, but make sure you don’t use dots or commas on the prices, use only numbers. Then, save it and check if the issue persists.

    Please let us know how it goes.

    Have a wonderful day!

    Thread Starter erbaflor

    (@erbaflor)

    We deleted and recreated zones 1 and 2 after your advices we do not use comma and all was ok, then we add decimals again to the two zones and the error seems gone. So far it seems that everything’s ok so for now i mark this topic as resolved!

    Thank you!

    EDIT: tried a last time.. the error is still here…

    EDIT2: deleted and added zones again: everything works fine IF you insert the rates without commas (example: you can insert “23” and all works, if you write “22,99” or “23,00” the error show up again)

    • This reply was modified 9 months, 1 week ago by erbaflor.
    • This reply was modified 9 months, 1 week ago by erbaflor.
    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @erbaflor,

    Glad to know that we were able to help. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

    It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

    Thanks!

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