Incorrect shipping with multiple items

  • Resolved contagionnet

    (@contagionnet)


    3 months, 1 week ago

    We have an online store using woo commerce and the Aus Post extension (ecopot.com.au). When adding single products to the cart the shipping costs match the Australia Post cost calculator page exactly however this changes when adding multiple different products.

    For example if you add the 24/7 Retro thermal cooker to the cart and assign a location of NSW + Five Dock + 2046 you get $33.05, however if you then add another product like the Silicone Mat to the order as well the cost drops to $22.85.

    Now, if you then remove the 24/7 unit and add it back in, (now added 2nd to the cart) you get a completely different shipping total of $46.65.

    So that is 2x different prices for the exact 2 same items, all depending on what order they get added to the cart. This issue seems to exist mainly with the 24/7 unit as you will get similar behaviours if you replace the Silicone Mat with say a Carry Bag and add it with the 24/7.

    For testing, I removed the current theme and all plugins and reinstalled only WordPress, Woo Commerce and Aus Post and still get the same issues, so I don’t think this is a plugin conflict as the default theme and fresh installs of the core frameworks get the same price issues. I have since restored the site to full working order.

    Checking the forums the most common outcome is update the plugin however the extension version is 1.10.6, the current most updated version at time of writing.

    Further testing, we have another site that also sells the Silicone Mat, so I created a test product with the same dimensions as the 24/7 unit on the Ecopot site for the test product on this site, and also have the same issues with the cost dropping / changing when adding them both to the cart and calculating the shipping costs – perhaps it is to do with the dimensions of the unit 38x34x34 / 5kg, as that seems to be the common denominator.

    So, that is the exact same issue on 2x different sites that both use the same Aus Post plugin (and had almost identical items created and added to the carts for testing), which makes me think the issue may be plugin related or how the plugin is dealing with a bulky package when combining it with multiple items, but I could be wrong. Regardless I think I need some help to solve this one.

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Waseem Senjer

    (@waseem_senjer)

    Hello @contagionnet
    Thanks for reporting the issue, I will take a look and get back to you as soon as possible.

    Plugin Author Waseem Senjer

    (@waseem_senjer)

    Hello @contagionnet
    I’ve been trying to replicate the issue but with no luck. Would you please let me know which version of the plugin are you using?

    Thread Starter contagionnet

    (@contagionnet)

    Plugin version: 1.10.6

    Is there a way to attach images? – I can screen capture the cart so you can see the 2x items and different totals depending on their order.

    Thanks again for having a look into this for me.

    Plugin Author Waseem Senjer

    (@waseem_senjer)

    You can use this site to upload the image and then copy the link here.

    https://prnt.sc/

    In the meantime, would you please update the plugin to the latest version 1.10.7 and let me know if this fixes the issue?

    Thread Starter contagionnet

    (@contagionnet)

    Hi Waseem,

    Thanks for the link although in some fantastic news, your new update has indeed fixed the issue, so may not need to send you any screen caps. Thank you ever so much.

    Now, when I add the products to the cart I get the same shipping costs regardless of which product order I add the products to the cart. Previous to the new update, this was giving different totals depending on the order.

    I have also done testing on the other site with the same issue and similarly, the update has corrected the issues there too, I will roll this update out to all our sites using Aus Post.

    Thank you once again for your time into looking into this one for me and even more so for a working solution.

    Plugin Author Waseem Senjer

    (@waseem_senjer)

    Hi @contagionnet
    I’m glad that everything is working well for you now after the update. If you have any issues in the future, please let me know. I will be glad to help out.

Viewing 6 replies - 1 through 6 (of 6 total)
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