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Resolved

(@moomee8668)

Hello,
Already few times encounter similar issue: stock decreased incorrectly while order processing.
Last example:

Initial stock = 10

1. Order placed (8 pcs)
15 April 2022 at 00:19
Stock levels reduced: [product name] (ET-010) 10→2

2. Automatically wwitched to "On hold"
15 April 2022 at 00:19
Awaiting check payment Order status changed from Pending payment to On hold.

3. Order checked by manager and switched to "Pending payment". No other orders for this product or manual stock changes at the same time.
15 April 2022 at 10:52
Order status changed from On hold to Pending payment.
Order details manually sent to customer.

4. Incorrect stock adjustment! Should be: 2→10
15 April 2022 at 10:52
Stock levels increased: [product name] (ET-010) -16→-8

5. Payment made via PayPal. Stock reduced correctly, but due previous incorrect value current stock is wrong
15 April 2022 at 15:37
IPN payment completed
Stock levels reduced: [product name] (ET-010) -8→-16
Order status changed from Pending payment to Processing.

If duplicate happened somewhere (decreased 2 times by 8), it would be 10→2→-6
But here it become “-8”
Product allowed for backorders, but in this case stock is enough, backorder should not happen…

Viewing 4 replies - 1 through 4 (of 4 total)

Igor H

(@ihereira)

2 years, 7 months ago

Hi,

To check much better into the issue please provide the following information:

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

Thanks.

Thread Starter

MooMee

(@moomee8668)

2 years, 7 months ago

Hi!
Here are system report:


### WordPress Environment ###

WordPress address (URL): https://www.intomyshop.net/en
Site address (URL): https://www.intomyshop.net/en
WC Version: 6.4.0
REST API Version: ? 6.4.0
WC Blocks Version: ? 7.2.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 800 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 7.2.18
PHP Post Max Size: 300 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.29.0
NSS/3.36

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.40-MariaDB
Max Upload Size: 300 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.0
WC Database Prefix: wp_
Total Database Size: 85.24MB
Database Data Size: 71.03MB
Database Index Size: 14.21MB
wp_woocommerce_sessions: Data: 28.21MB + Index: 0.86MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.11MB + Index: 0.07MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.62MB + Index: 0.59MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.14MB + Index: 0.08MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.11MB + Index: 0.07MB + Engine MyISAM
wp_atum_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_atum_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_atum_product_data: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_commentmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_comments: Data: 0.93MB + Index: 0.46MB + Engine MyISAM
wp_ebay_accounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_auctions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_categories: Data: 1.10MB + Index: 1.11MB + Engine MyISAM
wp_ebay_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_log: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_ebay_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_profiles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_shipping: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ebay_sites: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ebay_store_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_fvm_cache: Data: 0.90MB + Index: 0.01MB + Engine MyISAM
wp_fvm_logs: Data: 0.30MB + Index: 0.02MB + Engine MyISAM
wp_layerslider: Data: 0.26MB + Index: 0.00MB + Engine MyISAM
wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_field_meta: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_upgrades: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_nf_objectmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 4.36MB + Index: 0.29MB + Engine MyISAM
wp_pmxe_exports: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_pmxe_posts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 7.69MB + Index: 2.00MB + Engine MyISAM
wp_posts: Data: 3.31MB + Index: 0.33MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_shiptimize: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_shiptimize_marketplace_order: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_taxonomymeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_termmeta: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wp_terms: Data: 0.05MB + Index: 0.09MB + Engine MyISAM
wp_term_relationships: Data: 0.05MB + Index: 0.10MB + Engine MyISAM
wp_term_taxonomy: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_trav_accommodation_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_trav_accommodation_vacancies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_trav_currencies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_trav_reviews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.32MB + Index: 0.19MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wcpdf_packing_slip_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_inventory_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
wp_wc_order_stats: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfconfig: Data: 4.33MB + Index: 0.02MB + Engine MyISAM
wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 3.43MB + Index: 0.67MB + Engine MyISAM
wp_wfhits: Data: 0.35MB + Index: 0.03MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wfknownfilelist: Data: 1.91MB + Index: 0.20MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.22MB + Index: 0.05MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.13MB + Index: 0.02MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfpklist_template_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 4.43MB + Index: 0.79MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woobe_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woobe_history_bulk: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woo_shippment_provider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wt_iew_action_history: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 2.19MB + Index: 1.13MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 3.28MB + Index: 4.36MB + Engine MyISAM
wp_yoast_indexable: Data: 1.03MB + Index: 0.16MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 1
attachment: 1364
atum_supplier: 1
custom_css: 2
customize_changeset: 2
jetpack_migration: 2
nav_menu_item: 49
nf_sub: 3
oembed_cache: 18
omise_charge_items: 4
page: 23
post: 72
product: 135
revision: 421
schema: 2
shop_order: 598
shop_order_refund: 1
sidebar: 1
wplc_quick_response: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

MooMee Shipping Label, Tracking and Order Items into QR-code for WooCommerce Admin: by MooMee – 1.2.1
MooMee Request track callback from Thailand Post: by MooMee – 1.0.1
MooMee Thailand Post online rates for WooCommerce Admin: by MooMee – 1.1.0
Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.6.4
Open Currency Converter: by David Artiss – 1.4.5
ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.14
Ban Hammer: by Mika Epstein – 2.8
Block List Updater: by pluginkollektiv – 1.0.0
Classic Editor: by WordPress Contributors – 1.6.2
Code Snippets: by Code Snippets Pro – 2.14.3
Comment Link Remove: by QuantumCloud – 2.2.2
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.2.3
Exchange Rates Widget: by CurrencyRate.today – 1.4.0
Fast Velocity Minify: by Raul Peixoto – 3.2.6
Instant Articles for WP: by Automattic
Dekode
Facebook – 4.2.1

WordPress File Monitor: by nicolly – 1.0.9
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
Google Language Translator: by Translate AI Multilingual Solutions – 6.0.14
Site Kit by Google: by Google – 1.72.0
Inventory History: by Yashar Hosseinpour – 0.1.2
MooMee E-mail to Line: by MooMee – 1.0.3
Loco Translate: by Tim Whitlock – 2.6.1
Ninja Forms: by Saturday Drive – 3.6.9
Omise Payment Gateway: by Omise and contributors – 4.19
RaCar Clear Cart for WooCommerce: by Rafa Carvalhido – 1.2.1
Schema: by Hesham – 1.7.9.4
Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0
Simple Local Avatars: by Jake Goldman
10up – 2.2.0

Tawk.to Live Chat: by Tawkto – 0.7.1
Telefication: by Foad Tahmasebi – 1.8.1
Gateway for Wise on WooCommerce: by alx359 – 2.1.2
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.20
Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.2
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.1
Woo Discount Rules: by Flycart – 2.4.0
WPC Fly Cart for WooCommerce: by WPClever – 4.2.8
WooCommerce Colors: by WooThemes – 1.0.7
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.4
WooCommerce: by Automattic – 6.4.0 (update to version 6.4.1 is available)
Wordfence Security: by Wordfence – 7.5.9
WP Crontrol: by John Blackbourn & crontributors – 1.12.1
WP Mail SMTP: by WPForms – 3.3.0
SEOPress: by SEOPress – 5.6
WooCommerce Stock Synchronization: by Pronamic – 2.5.0
WPDT Payment (Free): by Wisan Namwongsa – 1.2
WPFront Notification Bar: by Syam Mohan – 3.2.0
YITH WooCommerce Ajax Search: by YITH – 1.18.0
YITH WooCommerce Compare: by YITH – 2.13.0
YITH WooCommerce Wishlist: by YITH – 3.8.0

### Inactive Plugins (1) ###

MooMee Debug output to Log: by MooMee – 0.0.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: THB (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /account/
Terms and conditions: #1449 - /return-policy/

### Theme ###

Name: ColorMag MooMee
Version: 1.4.6
Author URL: https://okdentang.com/moomee/
Child Theme: ?
Parent Theme Name: ColorMag
Parent Theme Version: 2.1.1
Parent Theme Author URL: https://themegrill.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 399
Oldest: 2022-03-27 11:14:16 +0700
Newest: 2022-04-16 18:43:08 +0700

Pending: 5
Oldest: 2022-04-17 07:38:35 +0700
Newest: 2022-04-21 16:03:32 +0700

### Status report information ###

Generated at: 2022-04-16 20:54:19 +07:00

Logs have last entry on 23 March, so not connected with current issue (happened on 15 April)

Igor H

(@ihereira)

2 years, 7 months ago

Hello,

Thanks for sending the system status report.

PHP Version: 7.2.18

When checking it, I can confirm the site is using an outdated version of PHP (We strongly recommend version 7.4 or higher).

To update it please check this documentation:
https://woocommerce.com/document/update-php-wordpress/

Once it is updated please be sure to switch your theme temporarily to Storefront, disable all plugins except WooCommerce, and repeat the action that is causing the problem i.e. you can create a test order. If the issue disappears it means there was a conflict with the theme or plugins, and you can reactivate them one by one until the cause of the issue is found.

You can find a more detailed explanation on how to do a conflict test here.`

Note: We recommend the plugin WP Staging for quickly spinning up a new test site, just in case you would not like to touch the production site for the testing.

Let us know how it goes.

Igor H

(@ihereira)

2 years, 7 months ago

We haven’t heard back from you in a while (I think you have been able to find a solution), so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Incorrect stock change while order processing’ is closed to new replies.

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