Incorrect tax calculation for 19% IVA

Hi,

I think there is a general calculation problem since 9.1.

We had a 494,89€ of Shipping costs and a 91,96€ Tax when the settings are 4.06 € shipping and 21% tax.

I reverted to previous version (8.9.3) and everything is fine now. I would suggest to do so till they solve it with a new revision.

• This reply was modified 8 months, 1 week ago by Taisa - Raquel García Arévalo.

Hey there, @gr1f! Thanks for contacting us. I’m happy to help you.

I tried to replicate this issue on my website by using the settings you shared, but I got the correct calculation.

Can you please share screenshots of how you have this set up so we can take a look?

I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

We need screenshots of:

• WooCommerce > Settings > general
• WooCommerce > Settings > Taxes
• WooCommerce > Settings > Taxes > Standard Rates
• If you have reduced rates and zero rates, please also share those
• Checkout page showing the taxes on your end

Do you have any plugins or custom code that affect taxes or product prices in general?

Looking forward to your reply.

Have a wonderful day!

Hey, @taisa1984!

We had a 494,89€ of Shipping costs and a 91,96€ Tax when the settings are 4.06 € shipping and 21% tax.

I reverted to previous version (8.9.3) and everything is fine now. I would suggest to do so till they solve it with a new revision.

While we are aware of an issue with the shipping on 9.0 and 9.0.1 (which was rolled back on 9.0.2), we are not aware of it impacting taxes.

Per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

Have a wonderful day!

Hi, Sure.

There are no reduced or zero rates

All plugins bar what I’ve listed above are inactive. There are no added functions.

Here are the screenshots

• This reply was modified 8 months, 1 week ago by Gr1f.

Hey, @gr1f!

Thank you for the screenshots and information.

To confirm is the issue happening only with Germany/Cyprus? Or does it happen with other places too?

On the taxes screenshot I see you have set up the taxes for several countries, but then you have an universal taxes set to priority 1, which can cause conflicts.

I believe the universal taxes (*) is there so all other countries not specified have 21% taxes, correct? If so, please set it as a lower priority and check if the issue persists.

You can find more about this in this guide.

Please let us know how it goes ??

Looking forward to your reply.

Have a wonderful day!

Hi, thanks for your reply.

I set the “*” tax rate to priority 2 but now it’s taxing the products twice:

ProductSubtotalDiscovery Kit??×?1 23,14€

Subtotal 23,14€

Shipping SEURCLASSIC:?<bdi>7,70€</bdi>

Total <bdi>30,84€</bdi><small>(includes?4,19€?19% IVA,?4,63€?21% IVA)</small>

Hi @gr1f, as per our documentation:

Priority?– assign a priority to the tax rate. Only the 1st rate that matches per priority will be used. Specify a different priority per rate to define multiple tax rates for a single area. 1 is the highest priority, and will be considered before 2, which will be considered before 3, etc.?Here’s a detailed practical example.

If you have two different priorities, then it’ll pick up both. Kindly set the priority the same for all, as you had them before.

Regarding the 19% tax, let’s continue focusing on the root issue for it. Can you tell if this calculation issue is only for this one? It’s really odd. Have you tried with other country codes and it does the calculations as expected? Have you changed other country codes to 19% to test, or the Germany code to other than 19% to test?

Kindly let us know.

Thanks!

Other issues are arising.
If I add products to the basket and go to checkout, then I change location to say Germany or Cyprus the totals are changing. The totals should remain the same as they are totals Inc VAT. I didn’t notice this before I reported the above but it might give us a clue…

I think I’m going to have to roll back to 8.9.3

• This reply was modified 8 months, 1 week ago by Gr1f.

Here’s are screen shots of what I mean.

OK, I think I know what’s going on with the last issue.
https://www.ads-software.com/support/topic/tax-rates-not-properly-displayed/

The site originally had Hello Child theme that I disabled as it was causing a Privacy Policy issue on ApplePay via WooCommerce Stripe Plugin where it was asking for Privacy Policy opt-in. Changing to Main Hello theme fixed this but that was missing the functions.php mod:
add_filter(‘woocommerce_adjust_non_base_location_prices’, ‘__return_false’);

This is what has been causing the issue. As I inherited the website with no documentation I was not aware of the custom code. I’ll now add the above to functions.php which should at least fix the pricing issues.

Thanks for your help.

The issue is now resolved. Thanks for your help.

• This reply was modified 8 months, 1 week ago by Gr1f.

Hi @gr1f

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

Should you have further inquiries, kindly create a new topic here.

Thanks!