Increase media size limit

  • Resolved iveyb

    (@iveyb)


    9 months, 2 weeks ago

    Hi! Our form lets people upload up to 10 files of up to 50 MB each, but sometimes we get the following error that prevents our notification emails (which have the files attached) from being sent. It looks like a limit is set to around just 36 MB total. How can we adjust that limit to let the email go through when people submit more/bigger files?

    {
    ??“error”: {
    ????“code”: 413,
    ????“message”: “Media is too large. Limit: 36700160”,
    ????“errors”: [
    ??????{
    ????????“message”: “Media is too large. Limit: 36700160”,
    ????????“domain”: “global”,
    ????????“reason”: “failedPrecondition”
    ??????}
    ????],
    ????“status”: “FAILED_PRECONDITION”
    ??}
    }

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nukak Asanansi

    (@nasanansi)

    Hi @iveyb,

    Thanks for reaching out!

    I apologize as this is outside the scope of WP Mail SMTP. The purpose of WP Mail SMTP is to improve email delivery from your website by ensuring your email lands in inboxes instead of spam folders or being rejected by the server. However, it does not control email content or media requirements/limitations.

    To resolve this, please contact your email hosting provider as they should be able to adjust the media limits from your server.

    ?I apologize that we can’t provide an exact solution to this issue, but I hope the information provided above can help point you in the right direction.

    Thanks ??

    Thread Starter iveyb

    (@iveyb)

    Hello! Thank you for your quick response. Just to be sure I know what I need to ask: 

    1. If our website is hosted on WP Engine, are they the hosting provider that I should ask? If it is not them, how do I find the provider name to contact?
    2. Is the “media limit” different from the max upload size, max post size, or memory limit? Those were the three things that WP Engine had previously told us they had access to edit, but we weren’t sure what the “media limit” in the error referred to. 

    Thank you very much!

Viewing 2 replies - 1 through 2 (of 2 total)
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