INCREDIBLE PRODUCT AND SUPPORT

The installation was an absolute nightmare, but not because of the plugin (although I thought it was because of the plugin the entire time). I purchased the pro version because I needed more than 6 fields and more than 1 form. I went back and forth with Web-Dorado support for almost an ENTIRE MONTH! I had 3rd party developers look into my admin panel and they even told me the installation issue was being caused by the plugin. I was extremely frustrated. I got to a point where I demanding a refund and starting to lose my patience with the Web-Dorado support rep. After a month of going back and forth, I was completely annoyed and ready to pop. Without getting into further details, Web-dorado was able to identify the problem. It turned out to be a small bug on my end. I was extremely apologetic and felt like an ass. Within a few hours I was able to create THE EXACT FORMS that I needed.

The point I want to make is that the support team for Web-dorado is absolutely amazing. They were ALWAYS responsive and ALWAYS available. Not ONCE did they lose their patience with me. Not ONCE did they give up. I have been in business for the past 12 years and I cannot stress how important great customer service is. These guys get “it”. They have an amazing product that is superior to anything else I’ve come across, but their customer service/support is just an added bonus. They could have told me “tough luck” and moved on. They could have left me to fend for myself and figure it out. They could have issued the refund and just moved on. Or they could have gotten equally annoyed with me and been disrespectful. Instead, they were completely calm and professional. They maintained composure and did not give up because they believed in their product. This review may seem a bit dramatic, but I have to recognize and appreciate great support when I see it. This plugin along with the support is a STEAL at $30.