Infinite Loading & Console Errors

  • Resolved zarhrodriguez

    (@zarhrodriguez)


    3 weeks, 3 days ago

    Hello,

    I added a text field, but when customers enter invalid input (fewer than 5 characters or special characters like “@” or “-”), no error message is displayed. As a result, when they try to click “Finish and Pay,” the page gets stuck on an infinite loading screen. In the console, you can see the error shown below.

    I have already tested this multiple times, and when the text field is used correctly, no issues occur.

    So, I assume there is something that needs to be fixed with the latest update, as this was not happening before.

    Thanks.

    (Image: https://ibb.co/QvrrMM9s)

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  • Plugin Support Elena

    (@elenathemehigh)

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Support Elena

    (@elenathemehigh)

    Since we haven’t received a response from you regarding the query through our ticketing system, we hope your issue has been resolved. As a result, we are marking this thread as closed.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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