Infinite Loading Screen

  • Resolved toby55

    (@toby55)


    3 years, 4 months ago

    I am doing a test on my website on this and using offline donation after the final step in the multi-step donation form, it just remains at a blank screen with the loading icon going on forever.

    Previously I had this working for a handful of forms but only experiencing the loading issue once in awhile, but right now I cant seem to get it to work at all.

    I’m current hosting the site using EasyWP with Namecheap.

    Things I’ve tried so far-

    I have requested their support to exclude cache for the success/fail/dash board pages as well as the actual form link and the page where the form resides.

    I tried clearing cache,browser cookies.

    I have tried creating a new form.

    I enabled debug and please refer to the pastebin link for the log
    https://pastebin.com/yNeEy6Ff

    • This topic was modified 3 years, 4 months ago by toby55.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter toby55

    (@toby55)

    Some additional info, if I am logged in to my admin wordpress account, it goes to the donation success page just fine, but trying it in incognito or another browser that is not logged in, will result in the permanent loading screen

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @toby55,

    Happy to help.

    The fatal error in the log is a tell-tale sign that caching is still going on.
    The fact that it also works when you are logged also points to cache.

    Something is breaking the PHP session on the site. GiveWP uses PHP sessions to ensure that donors only have access to their own donation data (among other things). We have a detailed document that explains what a PHP session is, and how you can troubleshoot broken sessions: https://givewp.com/documentation/core/frequent-troubleshooting-issues/understanding-troubleshooting-user-access/

    The number one thing that causes sessions to mess up is caching. We also have a far-more-information-than-you-bargained-for article about caching and how you can leverage it on your GiveWP-powered website: https://givewp.com/documentation/resources/caching/

    If donors are getting the message you mentioned, it’s almost always an indication that the caching happening on your site on that page is pulling over the session from a previous visitor.

    The next step would be to look for plugin conflicts. Try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Let me know if you find a conflict with another plugin or the theme.

    Thread Starter toby55

    (@toby55)

    Hi Rick,

    I have reconfirmed with Namecheap and indeed the cache was still active on my pages, and they are working on getting it remove from caching, thanks for the assistance

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Infinite Loading Screen’ is closed to new replies.