infinite loading spinner – Failed to load resource: status of 500()
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Hello there,
I did create a topic about 5 days ago with the problem, that the checkout had an infinite loading spinner. Yesterday I finally saw improvement and fixed the site, but then… (I created this new topic for the chance, that my response in the old one would not be recognized since it has been marked as “resolved” yesterday)
Here is the link to the original Thread: https://www.ads-software.com/support/topic/checkout-unmoglich-drehendes-radchen-und-fehlermeldung/#post-17502792
Unfortunately… the solution I had was only temporary. It worked for about 3 hours, some orders got in and then…. boom. back to the good ol’ infinite loading. I tried the same but it did not work again. Even tried putting WooCommerce back one version with Rollback before… not a chance.?
The bad thing: Today more errors have added to the existing one:
First of all: I am no longer able to put in orders manually. The add-order-page itself works, I can put in the information of the customer as well as the order status etc. but as soon as I want to add a product, there is… an infinite loading spinner. Yesterday and the days before it was possible to create an order.
The second problem then unfortunately goes deeper. I have no option of doing anything relating to changes at the moment. I tried:
- adding a order manually
- changing a product
- changing an order
- setting up my cache plugin (or any other plugin)
- select multiple plugins on the plugin site and try to deactivate/activate them all at once
All of the above resulted in: a white screen with the same error message as the one in checkout when looking at the console (Failed to load resource: the server responded with a status of 500 ()).
Activating and deactivating plugins one-by-one works though. Also creating and updating an order is possible via the app, but not inside the backend.
I looked up if there was any malware on my site.. nothing! The Website is clean. Just not… working.
Here is the system report:
` ### WordPress Environment ### WordPress address (URL): https://brixxyshop.com Site address (URL): https://brixxyshop.com WC Version: 8.6.1 REST API Version: ? 8.6.1 WC Blocks Version: ? 11.8.0-dev Action Scheduler Version: ? 3.7.2 Log Directory Writable: ? WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.2.16 PHP Post Max Size: 32 MB PHP Time Limit: 0 PHP Max Input Vars: 10000 cURL Version: 7.74.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 10.5.23-MariaDB-0+deb11u1 Max Upload Size: 32 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 8.6.1 WC Database Prefix: aa5qt_ Datenbank-Gesamtgr??e: 24.83MB Datenbank-Datengr??e: 18.72MB Datenbank-Indexgr??e: 6.11MB aa5qt_woocommerce_sessions: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_api_keys: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_attribute_taxonomies: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_downloadable_product_permissions: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_woocommerce_order_items: Daten: 0.09MB + Index: 0.04MB + Engine MyISAM aa5qt_woocommerce_order_itemmeta: Daten: 1.35MB + Index: 0.62MB + Engine MyISAM aa5qt_woocommerce_tax_rates: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_tax_rate_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_shipping_zones: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_shipping_zone_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_shipping_zone_methods: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_payment_tokens: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_payment_tokenmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_actionscheduler_actions: Daten: 0.50MB + Index: 0.24MB + Engine MyISAM aa5qt_actionscheduler_claims: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_actionscheduler_groups: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_actionscheduler_logs: Daten: 0.35MB + Index: 0.29MB + Engine MyISAM aa5qt_commentmeta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_comments: Daten: 0.50MB + Index: 0.18MB + Engine MyISAM aa5qt_e_events: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB aa5qt_frm_fields: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB aa5qt_frm_forms: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB aa5qt_frm_items: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB aa5qt_frm_item_metas: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB aa5qt_fw_items: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_fw_lists: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_fw_users: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_jetpack_sync_queue: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB aa5qt_links: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_options: Daten: 5.01MB + Index: 0.32MB + Engine MyISAM aa5qt_postmeta: Daten: 2.25MB + Index: 1.29MB + Engine MyISAM aa5qt_posts: Daten: 1.56MB + Index: 0.11MB + Engine MyISAM aa5qt_rank_math_internal_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB aa5qt_rank_math_internal_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB aa5qt_rcb_asset_seo_redirect: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_blocker_thumbnails: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB aa5qt_rcb_consent: Daten: 3.85MB + Index: 0.90MB + Engine MyISAM aa5qt_rcb_revision: Daten: 0.04MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_revision_independent: Daten: 0.08MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_scan: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB aa5qt_rcb_scan_markup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB aa5qt_rcb_stats: Daten: 0.03MB + Index: 0.04MB + Engine MyISAM aa5qt_rcb_stats_buttons_clicked: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB aa5qt_rcb_stats_custom_bypass: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB aa5qt_rcb_tcf_data_categories: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB aa5qt_rcb_tcf_features: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_tcf_purposes: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_tcf_special_features: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_tcf_special_purposes: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_tcf_stacks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_tcf_vendors: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_rcb_template: Daten: 0.05MB + Index: 0.02MB + 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Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_usermeta: Daten: 0.28MB + Index: 0.15MB + Engine MyISAM aa5qt_users: Daten: 0.01MB + Index: 0.02MB + Engine MyISAM aa5qt_wcdpi_page_format: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB aa5qt_wcdpi_product_additional: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB aa5qt_wcdpi_product_basic: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB aa5qt_wcdpi_product_sales: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB aa5qt_wcdpi_shipment: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB aa5qt_wcdpi_shipment_attachment: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB aa5qt_wcdpi_shipment_item: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB aa5qt_wc_admin_notes: Daten: 0.07MB + Index: 0.00MB + Engine MyISAM aa5qt_wc_admin_note_actions: Daten: 0.04MB + Index: 0.01MB + Engine MyISAM aa5qt_wc_category_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wc_customer_lookup: Daten: 0.03MB + Index: 0.04MB + Engine MyISAM aa5qt_wc_download_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wc_orders: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB aa5qt_wc_orders_meta: Daten: 0.08MB + Index: 0.13MB + Engine InnoDB aa5qt_wc_order_addresses: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB aa5qt_wc_order_coupon_lookup: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_wc_order_operational_data: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB aa5qt_wc_order_product_lookup: Daten: 0.07MB + Index: 0.07MB + Engine MyISAM aa5qt_wc_order_stats: Daten: 0.04MB + Index: 0.03MB + Engine MyISAM aa5qt_wc_order_tax_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wc_product_attributes_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wc_product_download_directories: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_wc_product_meta_lookup: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_wc_rate_limits: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wc_reserved_stock: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM aa5qt_wc_tax_rate_classes: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_wc_webhooks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wfpklist_template_data: Daten: 0.06MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_gzd_dhl_im_product_services: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_gzd_packaging: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_gzd_packagingmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_woocommerce_gzd_shipmentmeta: Daten: 0.45MB + Index: 0.19MB + Engine MyISAM aa5qt_woocommerce_gzd_shipments: Daten: 0.10MB + Index: 0.03MB + Engine MyISAM aa5qt_woocommerce_gzd_shipment_itemmeta: Daten: 0.33MB + Index: 0.27MB + Engine MyISAM aa5qt_woocommerce_gzd_shipment_items: Daten: 0.07MB + Index: 0.06MB + Engine MyISAM aa5qt_woocommerce_gzd_shipment_labelmeta: Daten: 0.33MB + Index: 0.19MB + Engine MyISAM aa5qt_woocommerce_gzd_shipment_labels: Daten: 0.04MB + Index: 0.02MB + Engine MyISAM aa5qt_woocommerce_gzd_shipping_provider: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM aa5qt_woocommerce_gzd_shipping_providermeta: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM aa5qt_wpdatacharts: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wpdatatables: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wpdatatables_cache: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wpdatatables_columns: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM aa5qt_wpdatatables_rows: Daten: 0.17MB + Index: 0.00MB + Engine MyISAM aa5qt_wpmailsmtp_tasks_meta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### attachment: 158 custom_css: 1 customize_changeset: 9 elementor_library: 1 frm_form_actions: 3 frm_styles: 1 nav_menu_item: 30 oceanwp_library: 2 oembed_cache: 2 page: 18 post: 2 product: 25 product_variation: 35 rcb-banner-link: 2 rcb-cookie: 1 revision: 140 shop_coupon: 9 shop_order: 469 shop_order_refund: 6 tabs_responsive: 2 wp_global_styles: 4 wp_navigation: 1 wp_template: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (21) ### Coupon Free Product: von RenewedPlains – 1.0 Backup-Migration: von Inisev – 1.4.3 Cache Enabler: von KeyCDN – 1.8.15 Elementor: von Elementor.com – 3.19.4 Envato Elements: von Envato – 2.0.12 Flexible Shipping: von Octolize – 4.24.17 Hover Effects: von Wow-Company – 2.1.2 Jetpack: von Automattic – 13.2.1 Collapse-O-Matic: von twinpictures baden03 – 1.8.5.5 Ocean Extra: von OceanWP – 2.2.6 Ocean Stick Anything: von OceanWP – 2.0.7 WooCommerce PDF-Rechnungen, Lieferscheine, Lieferscheine und Versandetiketten: von WebToffee – 4.4.2 Real Cookie Banner (Free): von devowl.io – 4.6.0 Rank Math SEO: von Rank Math – 1.0.214 Tabs Responsive: von wpshopmart – 2.4.4 WooCommerce Deutsche Post Internetmarke: von STINA – 3.1.3 Germanized für WooCommerce: von vendidero – 3.15.6 WooCommerce Multilingual & Multicurrency: von OnTheGoSystems – 5.3.2 WooPayments: von Automattic – 7.3.0 WooCommerce: von Automattic – 8.6.1 WP Rollback: von WP Rollback – 2.0.6 ### Inactive Plugins (14) ### Akismet Anti-spam: Spam Protection: von Automattic - Anti-spam Team – 5.3 Antispam Bee: von pluginkollektiv – 2.11.5 Custom Product Tabs for WooCommerce: von Code Parrots – 1.8.5 DHL Shipping Germany for WooCommerce: von DHL – 3.6.1 Disable Blog: von Joshua David Nelson – 0.5.3 Disable Comments: von WPDeveloper – 2.4.5 Duplicate Pages, Posts & CPT: von WP Ninjas - Jonas Tietgen Ferry Abt – 1.2 Flexible Wishlist: von WP Desk – 1.2.10 Formidable Forms: von Strategy11 Form Builder Team – 6.7 PlugVersions: von Jose Mortellaro – 0.0.3 ShopMagic for WooCommerce: von WP Desk – 4.2.3 Smart Coupons For WooCommerce Coupons: von WebToffee – 1.5.2 wpDataTables - Tables & Table Charts: von TMS-Plugins – 2.1.76 WP Mail SMTP: von WP Mail SMTP – 3.10.0 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop-Basis: #183 - / Warenkorb: #184 - /warenkorb/ Kasse: #185 - /kasse/ Mein Konto: #186 - /mein-konto/ Allgemeine Gesch?ftsbedingungen: #448 - /agb/ ### Theme ### Name: OceanWP Version: 3.5.4 Author URL: https://oceanwp.org/about-oceanwp/ Child Theme: ? – Wenn du WooCommerce mit einem Theme das du nicht selbst entwickelt hast an eigene Bedürfnisse anpasst dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.) WooCommerce Support: ? ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/product-image.php oceanwp/woocommerce/single-product/title.php ### WooPayments ### Version: 7.3.0 Connected to WPCOM: Ja WPCOM Blog ID: 208310363 Account ID: acct_1LEvU92Ek6P41hzM Payment Gateway: Deaktiviert Test Mode: Deaktiviert Enabled APMs: card WooPay: Nicht berechtigt Apple Pay / Google Pay: Aktiviert (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Aktiviert Public Key Encryption: Deaktiviert Auth and Capture: Aktiviert Documents: Aktiviert Logging: Deaktiviert ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-03-16 09:36:40 +01:00 Options: ? Notes: 178 Onboarding: completed ### Action Scheduler ### Complete: 504 Oldest: 2024-02-13 16:32:32 +0100 Newest: 2024-03-15 11:09:44 +0100 Failed: 94 Oldest: 2023-09-30 17:51:12 +0200 Newest: 2024-03-15 10:23:19 +0100 Pending: 3 Oldest: 2024-03-16 03:00:00 +0100 Newest: 2024-03-16 10:55:56 +0100 ### Status report information ### Generated at: 2024-03-15 11:30:21 +01:00 `
And here are the fatal error logs, unfortunately from a few hours ago, I tried a lot between then and now:
2024-03-15T08:07:58+00:00 Kritisch Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class "Automattic\Jetpack\Backup\V0003\REST_Controller" not found in /var/www/vhosts/brixxyshop.com/httpdocs/wp-includes/class-wp-hook.php:324 CONTEXT: {"error":{"type":1,"file":"\/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/class-wp-hook.php","line":324},"backtrace":["","#0 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()","#1 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/plugin.php(517): WP_Hook->do_action()","#2 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/rest-api.php(593): do_action()","#3 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/rest-api.php(551): rest_get_server()","#4 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/rest-api.php(2918): rest_do_request()","#5 [internal function]: rest_preload_api_request()","#6 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-content\/plugins\/woocommerce\/src\/Internal\/Admin\/Settings.php(143): array_reduce()","#7 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/class-wp-hook.php(324): Automattic\\WooCommerce\\Internal\\Admin\\Settings->add_component_settings()","#8 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()","#9 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-content\/plugins\/woocommerce\/src\/Internal\/Admin\/WCAdminSharedSettings.php(61): apply_filters()","#10 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-content\/plugins\/woocommerce\/src\/Blocks\/Assets\/AssetDataRegistry.php(268): Automattic\\WooCommerce\\Internal\\Admin\\WCAdminSharedSettings->Automattic\\WooCommerce\\Internal\\Admin\\{closure}()","#11 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-content\/plugins\/woocommerce\/src\/Blocks\/Assets\/AssetDataRegistry.php(393): Automattic\\WooCommerce\\Blocks\\Assets\\AssetDataRegistry->execute_lazy_data()","#12 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/class-wp-hook.php(324): Automattic\\WooCommerce\\Blocks\\Assets\\AssetDataRegistry->enqueue_asset_data()","#13 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()","#14 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-includes\/plugin.php(517): WP_Hook->do_action()","#15 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-admin\/admin-footer.php(95): do_action()","#16 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-admin\/admin.php(297): require_once('...')","#17 \/var\/www\/vhosts\/brixxyshop.com\/httpdocs\/wp-admin\/index.php(10): require_once('...')","#18 {main}","thrown"]}
This all sounds way too random…
The page I need help with: [log in to see the link]
- The topic ‘infinite loading spinner – Failed to load resource: status of 500()’ is closed to new replies.