Hi @buffereso
?Sorry to hear about the issue!
I have sent you the answer to your support request. Pasting it here as well:
It looks like the problem is in the optimization process and you are getting a wrong error message.
What you can do to avoid us to access the system, is to activate this helper plugin and check its Info page. You can send us the screenshot of that page, especially the fields that have a red background (meaning it could be a potential cause of the problem).
All potentially problematic parts will have red background so they could easily see them.
The most common issues:
– cURL version is lower than v7.34
– self-requests (wp-cron, admin-ajax, wp-post) are blocked by firewall or timing out for some reason
– (these will not have a red background): memory limit and/or timeout values are low. It would be ideal to set memory to 256M and timeout to 60s at least and test. You can do it by adding the following lines of code in wp-config.php:
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
set_time_limit(0);
– Imagick (package responsible for image resizing) is failing. It will not be in red background as well, but you could test it by deactivating image resize feature and activating this helper plugin.
Other things you can do from your end is:
– skip all thumbnails from optimization (in Imagify settings)
– turn off WebP creation
– turn off Resize feature
And try again. If nothing helps, it would be ideal to send us WP Admin and SFTP access (not mandatory but could be useful) so we could investigate it.
Feel free to try these and send me a screenshot of Imagify Tools Info page, and we will help further.
Best Regards
Marko
