Infinite spinner when trying to create a chart

@amateurhr this potentially indicates a conflict with some other plugin/theme.

• You can rollback the plugin to an earlier version to see if that fixes the error
• Check your developer console to see if there are any javascript errors and share a screenshot if you find them
• Disable all plugins and enable them one by one to check the conflict

I have the same problem. I can not open an existing chart or add a new one. Only see the spinner. Have deactivated all plugins but still have the problem. Version 3.2.0 worked but going back to that release does not correct the problem. Am at 3.3.0 now

@hjc621 please choose a default WP theme as well to ensure that is not causing a conflict. If that doesn’t solve the problem, do you see any javascript error in the console?

I tried another theme and had the same results. When i try to edit an existing chart the spinner is all that shows up. I did not see any javascript errors.

@hjc621 could you please provide a screen recording with the dev console enabled?

This is a link to two jpg images of the screen:

https://www.cl-cermo.com/visualizer_problem.zip

If there is a way to attach them to this msg, pls let me know and i will just attach them.

In short, this is the msg in the console:
load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.1.1:8 JQMIGRATE: Migrate is installed, version 1.4.1
load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils&ver=5.1.1:8 JQMIGRATE: Migrate is installed, version 1.4.1

@hjc621 if you have any caching plugins active, please clear the cache. Try clearing the cache on your browser as well. If all else fails, enable debug mode on the instance (you can search how to do this) and see if the error logs show anything.

Found the source of the problem. My hosting account has several sites on it. For vrious technical reasons the PHP release has remained at 5.4. For whatever reasons the PHP release was changed to 5.6 and problems were noticed on my other sites. I changed ti back to 5.4. The rest of my sites are working fine now but the spinner problem has come up on Visualizer. I have confirmed that it works fine on PHP 5.6 today. BUT, i have to keep the account at 5.4 for the other sites for now. Visualizer worked fine at 5.4 but does not now. I upgraded it to 3.3 when the problem seemed to start but even moving it back to 3.2 does not resolve t he spinner problem.

The following messages show up in the debug log:
[21-Aug-2019 17:20:32 UTC] PHP Notice: The called constructor method for WP_Widget in BP_Social_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/jandsc7/public_html/cl_ce_files/wp-includes/functions.php on line 4399
[21-Aug-2019 17:20:32 UTC] PHP Notice: The called constructor method for WP_Widget in BP_Advertisement_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/jandsc7/public_html/cl_ce_files/wp-includes/functions.php on line 4399
[21-Aug-2019 17:20:37 UTC] PHP Notice: The called constructor method for WP_Widget in BP_Social_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/jandsc7/public_html/cl_ce_files/wp-includes/functions.php on line 4399
[21-Aug-2019 17:20:37 UTC] PHP Notice: The called constructor method for WP_Widget in BP_Advertisement_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/jandsc7/public_html/cl_ce_files/wp-includes/functions.php on line 4399
[21-Aug-2019 17:20:37 UTC] PHP Warning: in_array() expects parameter 2 to be array, null given in /home/jandsc7/public_html/cl_ce_files/wp-content/plugins/slider-image/includes/admin/class-hugeit-slider-admin-assets.php on line 17
[21-Aug-2019 17:20:37 UTC] PHP Parse error: syntax error, unexpected ‘.’, expecting ‘&’ or variable (T_VARIABLE) in /home/jandsc7/public_html/cl_ce_files/wp-content/plugins/visualizer/vendor/markbaker/matrix/classes/src/operations/add.php on line 21
[21-Aug-2019 17:20:50 UTC] PHP Notice: The called constructor method for WP_Widget in BP_Social_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/jandsc7/public_html/cl_ce_files/wp-includes/functions.php on line 4399

@hjc621 thanks for the information. What version of WP are you using?

WP 5.1.1

@hjc621 thanks to your error log, we have determined that the issue appears to be because a component we are using requires PHP 5.6. We will be bumping up the minimum supported version in the next release. Can you use it on PHP 5.6 instead?

Unfortunately, I can not move beyond 5.4 now. I have the opposite problem with several other sites. They have problems with anything higher than 5.4. Guess i will have to pull Visualizer until i can update the other sites. I have looked at the worst offender and there does not appear to be a “simple solution”. Maybe this winter i will be able to take it off-line and devote more time to a solution.

Thanks a bunch for your help.

@hjc621 we look forward to you using it on 5.6 ??