info panel not showing

  • Resolved Svenntie

    (@svenntie)


    7 years ago

    Plugin was working fine, but after upgrading our site to WP4.9 the info panel does not appear. I noticed the plugin is working fine on the AMO-website (https://amothemo.com/amo-team-showcase-demo/) but they are running WP 4.8.3
    Also upgraded to the latest version of Essentialgrid, but don’t think they are using MagicalPopup.
    Any ideas anyone?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Oleg Goltsev

    (@amothemo)

    Hi, thanks for the question.

    1. The demo site was long ago updated to 4.9. It showed 4.8.3 because this was a cached page.

    2. The info panel works fine on WP 4.9 (you can check the demo site again).

    3. There is no other version of MagnificPopup.js file on this page. So it something else causes the problem.
    And I think I found it. If you scroll the page at the bottom and try to click on any member thumbnail the page will slowly scroll to it.
    You have scroll-to-anchor plugin on your site and it seems it uses links in member thumbnails, which placed there to open the panel as links for site scrolling. So try to deactivate the plugin (scroll-to-anchor) and I almost sure this will fix things.

    Plugin Author Oleg Goltsev

    (@amothemo)

    Or you may wait several hours, and then download a new version of the plugin, 1.1.3.

    I decided to remove # from href attribute of member link, this both fixes your problem (usage of a “scroll to” script) and magnific pop-up conflict (in about 90% of cases).

    So thanks to you I was able to find a solution for this problem.

    Thread Starter Svenntie

    (@svenntie)

    Hi Oleg,

    thanks for looking into this so quickly. Indeed, I added the scroll to anchor simultaneously whilst updgrading. Didn’t suspect this was going to be a problem. I will wait a few hours for your update with removed # from the href.

    Once again, thank you!

    Plugin Author Oleg Goltsev

    (@amothemo)

    You’re welcome Svenntie. The update is ready.

    Thread Starter Svenntie

    (@svenntie)

    Installed the update and works once again as a charm. Thanks again for the super service Oleg!

    Plugin Author Oleg Goltsev

    (@amothemo)

    Great to hear that!

    You’re welcome!

Viewing 6 replies - 1 through 6 (of 6 total)
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