Information not being saved

  • Resolved AlfaPeople

    (@iribeiro)


    6 years, 9 months ago

    Hi,

    I have the latest version of WordPress and Yoast.

    For 10 days I’m not being able to save changes in Yoast – SEO Tags, not to index pages.

    I’ve already tried to disable my theme and plugins, but even with that, the plugin isn’t saving.

    What can I do?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support devnihil

    (@devnihil)

    This could also be caused by a plugin or theme conflict. Can you try and gather as much information for us as possible? Please perform the following:
    1. Make sure the issue doesn’t persist when Yoast SEO is disabled.
    2. Check for conflicts.
    3. Check for JavaScript errors with your console.
    If you find any JavaScript errors related to Yoast SEO or if there is a conflict with a plugin or a theme, you can create a new GitHub issue for our developers. Please report the issue to a third party developer as well.
    If you didn’t find any conflicts or errors, we think the issue is specific to your site. We’d need to investigate further but are unable to do so on these forums. You can purchase Yoast SEO Premium and receive our Premium email support and we can help you further.

    Thread Starter AlfaPeople

    (@iribeiro)

    I’ve tried all of that and I still have troubles…

    If I use the buck action tool, the tags get saved. But If I tried to add the tags in the tool in the page/post, the tags are not saved…

    MariusG

    (@marius_codeinwp)

    Unfortunately, we were not able to replicate this issue. Please install the Health Check plugin and copy-paste here the information from Dashboard → Health Check → Debug Information, so that we can try to replicate your environment and issue.

    Additionally, can you confirm that this issue persists on the latest version of Yoast SEO, 7.0.3?

    We’re looking forward to hearing back from you.

    Plugin Support Md Mazedul Islam Khan

    (@mazedulislamkhan)

    Closed due to inactivity

    Thread Starter AlfaPeople

    (@iribeiro)

    Sorry it took so long… here is the information asked:

    
						### WordPress ###

Version: 4.9.4
Language: en_GB
Permalink structure: /%postname%/
Is this site using HTTPS?: Yes
Can anyone register on this site?: No
Default comment status: closed
Is this a multisite?: Yes
User Count: 9
Site Count: 17
Network Count: 1
Communication with www.ads-software.com: www.ads-software.com is reachable
Create loopback requests: The loopback request to your site completed successfully.

### Drop-ins ###

advanced-cache.php: Advanced caching plugin.

### Active theme ###

Name: Twenty Seventeen
Version: 1.4
Author: the WordPress team
Author website: https://www.ads-software.com/
Parent theme: Not a child theme
Supported theme features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, starter-content, custom-header, widgets

### Other themes (7) ###

Avada Child (Avada-Child-Theme): Version 1.0.0 by ThemeFusion
Avada (Avada-old): Version 5.1.6 by ThemeFusion
Avada (Avada): Version 4.0.3 by ThemeFusion
Twenty Fifteen (twentyfifteen): Version 1.9 by the WordPress team
Twenty Fourteen (twentyfourteen): Version 2.1 by the WordPress team
Twenty Sixteen (twentysixteen): Version 1.4 by the WordPress team
Twenty Twelve (twentytwelve): Version 2.4 by the WordPress team

### Must Use Plugins (4) ###

Force Strong Passwords - WPE Edition: Version 1.6.4 by Jason Cosper
Health Check Disable Plugins: Version 1.3
Stop long comments: Version 0.0.4 by WPEngine
WP Engine System: Version 3.2.1 by WP Engine

### Active Plugins (31) ###

Advanced Custom Fields: Version 4.4.12 by Elliot Condon
Advanced Custom Fields: Repeater Field: Version 2.0.1 by Elliot Condon
Async JavaScript: Version 2.18.03.15 by Frank Goossens (futtta)
Autoptimize: Version 2.3.2 by Frank Goossens (futtta)
Backup by BlogVault: Version 1.49 by Backup by BlogVault
Coming Soon Page & Maintenance Mode by SeedProd: Version 5.0.18 by SeedProd
Contact Form 7: Version 5.0.1 by Takayuki Miyoshi
Contact Form 7 Modules: Hidden Fields: Version 2.0.2 by Katz Web Services, Inc.
Contact Form 7 Modules: Send All Fields: Version 2.0.2 by Katz Web Services, Inc.
Duplicate Menu: Version 0.2.1 by Jonathan Christopher
Essential Grid: Version 2.2.4 by ThemePunch
Fusion Core: Version 2.0.3 by ThemeFusion
Google Webfont Optimizer: Version 0.2.4 by Sigurdur Gudbrandsson
Health Check: Version 1.0.1 by The www.ads-software.com community
Insert Headers and Footers: Version 1.4.2 by WPBeginner
iThemes Security Pro: Version 4.8.7 by iThemes
Language Selector Related: Version 1.1 by Rubén Vasallo
MultiSite Clone Duplicator: Version 1.4.1 by Julien OGER, Pierre DARGHAM, David DAUGREILH, GLOBALIS media systems
Post Tags and Categories for Pages: Version 1.4.1 by curtismchale
Q2W3 Fixed Widget: Version 5.1.4 by Max Bond
Remove "Comments are closed": Version 1.3.2 by Per Soderlind
Search & Replace: Version 3.1.2 by Inpsyde GmbH
Simple CSS: Version 1.1 by Tom Usborne
Stream: Version 3.2.2 by XWP
WordPress MU Domain Mapping: Version 0.5.5.1 by Donncha O Caoimh
WP-Optimize: Version 2.2.2 by David Anderson, Ruhani Rabin, Team Updraft
WP All Export: Version 1.2.0 by Soflyy
WP Job Manager: Version 1.30.1 by Automattic
WP Sitemap Page: Version 1.6.1 by Tony Archambeau
WP Smush: Version 2.7.8 by WPMU DEV
Yoast SEO: Version 7.1 by Team Yoast

### Inactive Plugins (7) ###

ACF Content Analysis for Yoast SEO: Version 2.0.1 by Thomas Kr?ftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast
Cookie Law Info: Version 1.5.3 by Richard Ashby
Geo Redirect: Version 3.3.1 by Ladrower
Loco Translate: Version 2.1.2 by Tim Whitlock
Molongui Authorship Premium: Version 2.0.3 by Amitzy
Slider Revolution: Version 5.2.5 by ThemePunch
Yeloni Exit Popup: Version 6.3.0 by Jayasri Nagrale

### Media handling ###

Active editor: WP_Image_Editor_Imagick
Imagick Module Version: 1655
ImageMagick Version: ImageMagick 6.7.7-10 2017-07-31 Q16 https://www.imagemagick.org
Imagick Resource Limits: 
	area: 59 GB
	disk: -1
	file: 49152
	map: 59 GB
	memory: 29 GB
	thread: Not Available
GD Version: 2.1.1-dev
Ghostscript Version: Unable to determine if Ghostscript is installed

### Server ###

Server architecture: Linux 3.13.0-141-generic x86_64
PHP Version: 5.6.31-4+wpengine10 (Supports 64bit values)
PHP SAPI: apache2handler
PHP max input variables: 1000
PHP time limit: 0
PHP memory limit: 512M
Max input time: 3600
Upload max filesize: 50M
PHP post max size: 100M
cURL Version: 7.35.0 OpenSSL/1.0.1f
SUHOSIN installed: No
Is the Imagick library available: Yes

### Database ###

Extension: mysqli
Server version: 5.6.39-83.1-log
Client version: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
Database prefix: wp_

### WordPress constants ###

ABSPATH: /nas/content/live/apnetwork2016/
WP_HOME: Undefined
WP_SITEURL: Undefined
WP_DEBUG: Disabled
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG_DISPLAY: Enabled
WP_DEBUG_LOG: Disabled
SCRIPT_DEBUG: Disabled
WP_CACHE: Enabled
CONCATENATE_SCRIPTS: Undefined
COMPRESS_SCRIPTS: Undefined
COMPRESS_CSS: Undefined
WP_LOCAL_DEV: Undefined

### Filesystem permissions ###

The main WordPress directory: Writable
The wp-content directory: Writable
The uploads directory: Writable
The plugins directory: Writable
The themes directory: Writable
The Must Use Plugins directory: Writable
Viewing 5 replies - 1 through 5 (of 5 total)
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