Infusionsoft Post Fails only in Facebook Browser

  • So I’m using the Genesis – eNews Extended to send form submissions to Infusionsoft.

    I have it configured to use the following:
    Form Action URL – our specific form URL
    E-Mail Field: inf_field_Email
    First Name Field: inf_field_FirstName
    Hidden Fields
    <input name=”inf_form_xid” type=”hidden” value=”out specific value” />
    <input name=”inf_form_name” type=”hidden” value=”our specific value” />
    <input name=”infusionsoft_version” type=”hidden” value=”1.48.0.48″ />

    It’s successfully working from a desktop/laptop and also from a mobile device browser (Safari, Chrome).

    The twist is that when the link is accessed from Facebook using Facebook’s browser, the form submission fails and we get an Error 640.

    That is basically an Infusionsoft error that indicates that something in the form submission is corrupted.

    Common causes are: missing or malformed XID parameters, missing required hidden fields, corrupted Form Data (CloudFlare email address protector).

    That is not the case here.

    Has anyone run across this & have any feedback?

    Thanks!

    https://www.ads-software.com/plugins/genesis-enews-extended/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter chrislee

    (@ccl1111)

    Hmmm…

    I have another instance of the plugin that is connecting to MailChimp and that fails as well when submitted from the Facebook mobile browser.

    This also succeeds from the non-Facebook mobile browser (Safari, Chrome).

    Is there something that is being lost when used from the Facebook browser?

    Thank you!

    Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Huh, that’s an interesting one. Are you using Android or iOS? To confirm, is the flow 1. Open Facebook app, 2. Click link to your site with the form, 3. Submit form. 4. Curse because there’s an error?

    Thread Starter chrislee

    (@ccl1111)

    Yes. Curse comes at the end. ??

    Using iOS. Current version.

    The flow is correct too. Open Facebook, click link with form from within Facebook mobile, submit form.

    Think it has to do with the plugin as it’s throwing an error going to both Infusionsoft and MailChimp?

    Thank you!

    Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Thanks for the confirmation. I’m going to try to duplicate and see what I can determine.

    Cheers!

    Thread Starter chrislee

    (@ccl1111)

    Hey Brandon,

    Just wondering if you were able to duplicate the behavior. Happy to help however I can.

    Thanks!

    Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Howdy!

    I apologize for the delay—I was away a couple of weeks for the holiday. I think this would be on Facebook’s browser. The plugin is pretty stupid… it displays a form based on the settings provided—everything else happens via someone else (theme for style, browser to submit, provider to validate (except for HTML5 email addresses).

    I’ll keep poking, but so far, I don’t see what could be doing it otherwise.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
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