Initial Test Connection

  • I just installed the LTL Shipping Plugin ODFL Edition. I have my account set up through ODFL. I have my account number, username and password. Initially, I entered the previous and tried “Test Connection” after I saved my settings. I get an error: Error! Customer not autorated. As well, I get a “Note:” You must have an Old Dominion Freight Lines account to use this application. if you don’t have one, contact Old Dominion Freight Lines at 800-235-5569, or email [email protected].

    I DO, in fact have a Old Dominion Freight Lines account. As mentioned previously, I have the Account number, etc.

    What I am wondering is this: Does the “Customer not autorated” warning have anything to do with the plugin not believing that I have an ODFL account?

    When I check on the ODFL.com website, I am able to login and view all of my account creds. On the Eniture side of things, I am able to login and see my account creds. To take the testing one step farther, I went ahead and purchased the plugin, in case their was an issue with the trial status. I have the correct Plugin License Key entered. Can you help? I am not sure where to start chasing down what these messages mean. —Bill Basler

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  • Thread Starter bbasler

    (@bbasler)

    I should have explained a bit further. I also see the message: “Your currently plan subscription is inactive. Please activate your plan subscription from here.”

    My subscription does appear to be active—at least it does on the Eniture website.

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