Input form doesn’t appear on website

Hello there,

Good Day!!

We’re here to assist you.

We went through the YouTube link you provided, but it appears the video is unavailable.

Could you please share your out-of-stock product URL or link with us? This will help us to see the issue in action and better assist you.

Thanks.

Please check video again. Our products are available only for loggedin users, so you won’t see any product if I share only the link.

Hello there,

Could you please temporarily deactivate all other plugins except “WooCommerce” and our “Back in Stock Notifier for WooCommerce.”? Additionally, switch back to a default theme or Storefront to determine if the problem persists.

Issues may arise due to conflicts between different plugins or themes. This process will help identify the root cause of the problem.

Let us know.

Thanks.

I fount that the problem is because of GeneratePress theme. :/ What I should do netxt?

Having the same issue – and I am also waiting for a response from the developer.

I can supply url and basic auth creds directly.

• This reply was modified 8 months, 3 weeks ago by shua.

Hello there,

Good Day!

Greetings from the Core Team.

We checked your video where the frontend appears to be different from typical WooCommerce behavior. Is that a different product type, or is it designed within the theme itself to display the products in a table format?

We are happy to provide a fix or compatibility solution, but we need the steps to reproduce the issue to create a fix on our end.

If the GeneratePress theme is a paid one, please contact our dedicated support team through our plugin description page. If it is free, please share the link to download the theme and provide the steps to reproduce the problem.

Let us know.

Thanks.

Hi @shua,

Please open a new thread and explain your issue in detail so that we can follow up easily on your query. Also, please do not share login details, as it is against the support forum guidelines.

Thanks.