Inquiry Regarding Automated Review Requests

  • Dear Sir or Madam,

    Greetings, hope you’re doing well. My name is Anastasia and I’m reaching out on behalf of Zen Group Travel & Tourism. We are using the booking system plugin CabGrid and have a question.

    After the completion of a specific transfer, we are interested in implementing an automated newsletter system to request feedback from our clients. The goal is to send the automated newsletter 1 or 2 days after the transfer.

    Could you kindly provide information on whether such a feature is available within your platform? If yes, should we pay for a monthly subscription or is it available for free? Any guidance or assistance you could offer on setting up this process would be greatly appreciated.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Kind regards

Viewing 1 replies (of 1 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @anastasiax3,

    Thank you for reaching out and for your interest in enhancing your customer engagement through automated feedback requests with MailPoet.

    I understand the importance of gaining timely feedback from your clients after a specific transfer. As it stands, MailPoet does not offer an out-of-the-box functionality specifically designed for sending automated feedback request newsletters based on external events like the completion of a client transfer. However, this doesn’t mean there isn’t a solution to be explored.

    MailPoet allows for the automation of emails based on various triggers and actions within your WordPress site. If the transfer completion can be tracked or logged by your WordPress system in any way such as a form submission or a change in order status you may be able to create a workaround that triggers an automated email.

    Could you please provide more details about the actions your clients take on your website that could serve as a trigger for such automated emails? Understanding the specific steps the clients need to take before the feedback request is sent will help us identify the most suitable workaround for your needs.

    Regarding your question on pricing, MailPoet offers a free tier suitable for smaller lists, and also premium plans that cater to larger volumes of emails and provide additional features. The requirements and scope of your desired automated feedback request system will determine whether a free or paid subscription is necessary for your use case.

    Looking forward to hearing back from you.

Viewing 1 replies (of 1 total)
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