Inquiry Regarding Fatal Error Message from Wordfence Plugin

  • Dear Wordfence Support Team,

    I am writing to seek assistance with a critical error that has been occurring on my website when I perform a site scan using the Wordfence plugin.

    The error message I am encountering is as follows:

    Fatal error: Out of memory (allocated 189263872) (tried to allocate 11169328 bytes) in /hermes/bosnacweb08/bosnacweb08aq/b1245/ipg.mbkesara32537/wp_site_1651578402/wp-content/plugins/wordfence/lib/wfConfig.php on line 711.

    This error is hindering the proper functioning of my website, and I would greatly appreciate any guidance or support you can provide to resolve this issue.

    I have already made sure that my WordPress installation and all plugins are up to date. I have also attempted to increase the memory limit in my server’s PHP settings, but the error persists.

    Could you please advise me on how to troubleshoot and resolve this problem? I would be grateful if you could provide step-by-step instructions or any specific recommendations to fix this issue. And I already set this site to max memory.

    Thank you for your attention to this matter. I look forward to hearing from you and finding a solution to this problem.

    Thank you,

    Helani

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @helani, thanks for reaching out to us!

    An Allowed memory size of x bytes exhausted (tried to allocate x bytes), or Out of memory (allocated X) (tried to allocate X bytes) error is almost always memory exhaustion occurring outside of PHP somewhere on the server. The operating system log files and web server log files will likely show if memory is being exhausted somewhere outside of PHP and why. This is usually a job for your hosting company’s support channels as they have access to those logs, diagnose the source and potentially resolve the problem.

    I’m inclined to think that this error is more likely to crop up on shared hosting where another site could be affecting the memory available for yours, but we have seen it in a number of environments.

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)
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