Insert Link Button Grayed Out: Not Working in Visual Editor

  • Resolved OMalleyLaw

    (@omalleylaw)


    9 years, 10 months ago

    Hello all,

    I’m having an issue with the visual editor. When I want to add a link, I highlight the text, then go to click the insert/edit link button in the visual editor. But, it is grayed out, and I am unable to add or edit links. I am able to add a link in the text view, but I would love to be able to continue adding links in the visual editor.

    I am running WordPress 4.1 using the Graphene Theme. All plugins and themes are up to date. I have tried all the following, clearing the browser cache after each attempt:

    • Deactivated all plugins in the WordPress dashboard.
    • Deactivated all plugins by renaming the folder through FTP.
    • Switched to the default Twenty Fifteen theme.
    • Replaced the wp-content/admin/includes folder from a fresh download of WordPress.
    • Replaced the wp-content/includes folder from a fresh download of WordPress.

    Nothing made a difference – the link button still doesn’t work. The weird thing is that I’m running two other sites with almost identical plugins and themes, and they aren’t having this issue. There have a been a few issues with this site recently- I’m thinking something got broken in the meantime.

    Do you have any insight or ideas? While it’s a problem I can work around, I’d rather not – and I’d rather have it fixed.

    Thanks!

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  • Thread Starter OMalleyLaw

    (@omalleylaw)

    Update:

    For some reason, it started working. I noticed my Firefox was out of date, so I updated that. Then, I decided to try renaming the plugins folder via FTP one more time and switching themes – just to make sure. Voila! It worked. Then, I activated each plugin one by one, then testing it in a different browser, clearing the cache each time. It still worked. So, it wasn’t a plugin. It must have been one of the things I tried above. *Sigh*

    At least it’s fixed – sorry for posting and then figuring it out!

Viewing 1 replies (of 1 total)
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