Instagram feed create stuck

  • Resolved hendrikhen

    (@hendrikhen)


    11 months, 4 weeks ago

    Hello,

    I had a issue when i tried create new feed on instagram feed. I managed to log in and authorize in a instagram account without problems, but in the process to create new feed, the application stuck on ballon icon loader screen and not show any errors or messages.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @hendrikhen,

    Thank you for reaching out to us for assistance. This could happen due to specific plugin conflicts, or an issue with the database.

    Here is what you could try first:

    • Go to Instagram Feed > Settings and disable the Preserve settings if plugin is removed setting, then Save Changes.
    • Deactivate and Uninstall the plugin
    • Reinstall the plugin, and check whether you are able to access the All Feeds section.

    If you still have issues, there is likely a conflict occurring on the site, either from another plugin, your theme, or even a browser extension or PC software, such as AdGuard blocking specific scripts. You can test this by using another browser, device or an ‘incognito’ browser. If issues remain and you would like further guidance, please send us a support request using our support form, here, where a Technical Support Representative can further troubleshoot and help you with the issue.

    Many thanks,
    Joel

    Thread Starter hendrikhen

    (@hendrikhen)

    It worked!

    I followed all steps and the plugin is working

    Thank you so much for help and support!

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Glad to hear it! Should there be anything else in the future don’t hesitate to reach back out.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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