Instagram feed not loading after updating to 1.12

  • Resolved pwaara

    (@pwaara)


    5 years, 7 months ago

    After updating Instagram Feed to 1.12 my Instagram Feed isn’t loading. The JS loading bubble just keeps blinking. It was working prior to the update. Same issue using Twenty-Ninetten theme. I’m going through plugins now, but so far no luck. Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey pwaara,

    It looks like something is preventing the AJAX call our plugin uses to create the feed. Do you know of anything that might be doing that? This helps with the caching features in the plugin.

    Thread Starter pwaara

    (@pwaara)

    I can’t see anything that might block the ajax call. I tried it with Twenty-Nineteen theme and all plugins deactivated except for Instagram Feed, and I still see the problem. I revoked access to the app in Instagram and reauthorized it, but still the same problem. I tried clearing my cache and files. Nothing seems to work. I use the plugin on several client sites, and they are all working fine, even those who use the same theme and similar plugins. I’m at a loss. Any other suggestions?

    Thread Starter pwaara

    (@pwaara)

    Downgrading the plugin to 1.11.3 fixed the problem. I’m not sure what’s going on, but it is specific to 1.12.

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hmm would you mind contacting us on our website and include your “System Info” from the “Support” tab? Here is the link: https://smashballoon.com/instagram-feed/support/

    Thanks!

    Thread Starter pwaara

    (@pwaara)

    Done.

Viewing 5 replies - 1 through 5 (of 5 total)
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