Instagram Feed not showing in Safari browser

  • Resolved Michel Schonhage

    (@jun-e-jay)


    3 years, 6 months ago

    Hi, the feed shows fine in Chrome, Edge and FireFox, but the images dont show in Safari. Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Manuel

    (@mescobar)

    Hi @jun-e-jay,

    Thank you for reaching out to us for assistance. After checking your page in Safari, I noticed the problem is that images are being lazyloaded, and they have the incorrect source, as you can see in this screenshot https://a.supportally.com/sL8sEI.

    Try to fix this by navigating to your WordPress dashboard > Instagram feed > Customize > Enable the option “Disable JS Image Loading” then save the changes.

    If this doesn’t work, I’d suggest creating an exception for our plugin in your Lazy loading configuration. Let me know if you need additional guidance or have any other questions, and I’ll be more than happy to assist you further.

    Best regards,

    Thread Starter Michel Schonhage

    (@jun-e-jay)

    Thanks, will check!

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @jun-e-jay,

    Since it has been a while since your last reply I will mark this thread as resolved. If you do have any further issues please create a new topic or reach out to us via our website as we are happy to provide further assistance.

    Many thanks and I wish you a great day ahead.

Viewing 3 replies - 1 through 3 (of 3 total)
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