Instagram feed not update

Hey @curisa,

Thank you for reaching out to us for assistance. It seems like our plugin’s script is being blocked by your GDPR plugin. Our last update containing a fix for some GDPR conflicts and it may help in your case. Could you update the plugin to the latest version 2.9.3 to see if it fixes the issue on your side? If it didn’t help, could you please go to the GDPR plugin’s Script Blocker and disable this for Instagram / Smash Balloon Instagram? Our script does not cause any issues with GDPR as the images are loaded in the backend and displayed from your site directly.

Let me know if you have any other questions.

Best regards,

Hi Paola,
thank you for your answer.
I have been trying all the options you have indicated, but none of them work for me.
I upgraded to the latest version of the plugin and removed the plugin from script blocker, but now I can’t even see the images.
I have tried to disable my GDPR plugin and the images are visible, but it still does not update me to the latest posts from Intagram.

Do you think you can help me?

I am having the same issue and it appears to be caused by the GDPR plugin. Unfortunately, both plugins are completely updated and the GDPR plugin’s script blocker is disabled for Smash Balloon. Do you recommend a different GDPR plugin? What are our options. The site I am trying to fix the IG feed for is backpackingbrunette.com

Hi, coding4tacos, thanks for you answer.
I’m glad to know that I’m not the only one ??
You website is amazing. We try to disable the GDPR plugin and the latest IG posts were not shown either.

Our problem is that changing the GDPR plugin is not in our plans because configuring the tool is very complicated and in Spain the subject of cookies is very controlled. My second option if it doesn’t work is to change the Instagram Feed plugin to a different one.

Hey @curisa and @coding4tacos,

Sorry to hear that you are still having issues displaying the feed. Would it be possible for you both to send us a support request on our site, including your System Info from the plugin’s support tab? It will help us to troubleshoot the issues. Here is the link:

https://smashballoon.com/instagram-feed/support/
Many thanks.

Best of luck @curisa! In my case, it’s clear the GDPR Cookie Consent plugin is clashing, because disabling that plugin causes the IG images to show again. It is also a very important plugin for our site, so I understand how you feel.

@paolahorta Thank you for your responses! I have submitted a support request.

Hey @curisa.

I am closing this thread here. If you still have any issues please do send us a reply here if you have not already reached out to us via our support form.

Many thanks.