Instagram feed not updating

Hi @lfedele & @moondas,

First, be sure you are running the latest version of the Feed Them Social plugin(s) and that your Instagram account is public.

Second, try clearing the cache. Feed Them > Settings > Global Options > Clear All FTS Feeds Cache

Third, if the above steps didn’t fix the issue, you may need to go into your Instagram account, into your IG Settings > Apps & Websites > Remove FTS by SlickRemix and confirm. Then return to your dashboard and try again to acquire a new access token, then (even if you get an error message) scroll down and click the green ‘Save All Changes’ button. Proceed to the Feed Them > Settings page and generate a new shortcode.

Let me know how it goes,

Hi,
your first suggestion worked fine. I already set the cache time to 1 day, but it looks like it doesn’t clear the cache every day. How can I fix this?

Thank you so much for your quick help.

Hi @lfedele,

If your feed isn’t caching, you may need to clear you host cache. We have seen this before, although it is not very common.

Also, you can set the cache time by going to Feed Them > Settings > Global Options and you can set a custom time if you prefer. Just remember that Instagram has rate limits that restrict how many calls can be made per hour. Once we have exceeded these calls, it usually takes an hour, or a few hours (or even 24 hours sometimes) to have our calls restored.

If this is the case, you may need to wait a day or two to do more accurate tests (which could also explain your caching issue).