Instagram feed wont update to the latest images and videos

  • Resolved imokweb

    (@imokweb)


    7 months, 2 weeks ago

    Hi

    I have the plugins free version installed on the website, the cache clearing is set to 24 hrs, about 2 days ago some new images were posted on the instagram page https://www.instagram.com/doggie_dips/ but on the website it still hasn’t updated the feed. I checked the feed connection and its good, it does not need reconnection, nor any errors. What can be done for this to be fixed?

    thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @imokweb,

    Thank you for reaching out to us for assistance. Taking a look at the website now, it is showing the latest available posts (22 hours ago) from this Instagram account. Here are a few reasons you may be experiencing this:

    • Pinned posts. These are not available and will now show in the Instagram Feed, unless they are also the most recent posts. The Instagram API does not provide us with the pinned posts.
    • Website caching. It may be that an update happened in the background, but website caching is not clearing as often, or is not properly clearing the ‘Instagram Feed’ (sometimes caused by Object caching). This looks likely to be the case as everything is up to date when I view the feed today, and you may want to look at reducing your caching’s TTL (Time To Live or Caching Time).
    • Browser caching. This is not normally the case, but it would be a good option to clear the cache on your end if you are still not seeing the latest non-pinned posts.
    • Not in this case, but if you ever have collaboration posts on your Instagram account, these can only be displayed if posted by your account and you have connected the source as a Business Profile.

    I hope this helps! Should there be anything else or if you have any other questions, let me know.

    Best regards,
    Joel

Viewing 1 replies (of 1 total)
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