Instagram Manual Account Connection Tool not working

  • Resolved optimizamx

    (@optimizamx)


    7 months, 3 weeks ago

    Today, I bought this plugin, and this is what I start with; I already created a ticket:

    https://smashballoon.com/instagram-feed/token/

    “Due to changes in Meta’s requirements for data handling, this tool is no longer available. Please contact support if you are having trouble connecting an account
    Contact Support”

    The page I need help with: [log in to see the link]

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  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @optimizamx,

    Thank you for contacting us! Because of changes to Meta/Instagram’s data protection policies, we can no longer offer our tool for retrieving an access token to manually connect your account (more information here). The automatic connection process still works normally though, so during the connection process you can choose either Basic or Professional for the account type rather than selecting the Add Account Manually option.

    Please let me know if you have any questions.

    Best regards,

    Louis

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