Instagram O-Embeds not working anymore

  • Resolved vs2020

    (@vs2020)


    2 years, 3 months ago

    Hi so I have the Smashing Balloon plugin installed and connected to my Instagram account.

    O-Embeds were working fine but just today I tried to embed an Instagram Photo link and it says “Sorry, this content could not be embedded” I tried other accounts but it’s not working at all. I am using WordPress 6.0.1.

    Can anyone please help me here? Thanks a lot!

    • This topic was modified 2 years, 3 months ago by vs2020.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @vs2020,

    Thanks for contacting us! There are some cases where specific posts can’t be embedded due to the settings of the post or the account that posted it, or the content of the post. Sometimes it helps to use a different format URL for the post.

    Also, there can occasionally be an issue with the oEmbed functionality that can be resolved by going to WordPress Dashboard > Instagram Feed > oEmbeds, disabling Instagram oEmbeds, and then re-enabling it.

    Could you send me the URL of the post you are trying to embed so I can test it on my end?

    Best regards,

    Louis

    Thread Starter vs2020

    (@vs2020)

    Hi Louis thanks for the quick reply. Here is the instagram link whose post I’ve been trying to embed:

    Instagram Link

    Thread Starter vs2020

    (@vs2020)

    Hi Louis can you check the Insta URL on your system? Thanks!

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @vs2020,

    Apologies for the delay here. I tested creating an oEmbed from that URL on my test site, but it was not working for me either. So it’s possible there is an issue with being able to embed that specific post, but we are also going to do some further testing on our end to see if any updates need to be made in regards to the oEmbed functionality in the plugin. Thanks for your patience as we investigate this further.

    Best regards,

    Louis

    Thread Starter vs2020

    (@vs2020)

    Ok thanks Louis, I shall wait.

    Thread Starter vs2020

    (@vs2020)

    Hi Louis any update from your company? Thanks!

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @vs2020,

    Apologies for the delay here. Our development team has been investigating this and has found some possible issues we will address to ensure that oEmbeds can be reset properly when a problem develops and they do not appear correctly on your site. Please be sure to keep your plugin up-to-date to receive any updates as soon as they are available. Thank you for your patience here.

    Best regards,

    Louis

    Thread Starter vs2020

    (@vs2020)

    Thanks for the update Louis. Appreciate it.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @vs2020,

    You’re very welcome, and thank you for your patience as we work on improving this. If we can help with any questions in the meantime, please let me know.

    Best regards,

    Louis

Viewing 9 replies - 1 through 9 (of 9 total)
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