Install comes up blank

Thats what happens with me. My wp file is in the html folder though. Really dont know how to fix it…

try adding this line to your wp-config.php

define('WP_MEMORY_LIMIT', '64M');

httdocs is what plesk uses for root folder, so that’s ok

Were in the wp-config.php document would I put that line?

right after the opening php statement

I did as instructed but still nothing responds.

// ** MySQL settings – You can get this info from your web host ** //
/** The name of the database for WordPress */
define(‘WP_MEMORY_LIMIT’, ’64M’);
define(‘DB_NAME’, ‘helptalking_helptalking’);

/** MySQL database username */
define(‘DB_USER’, ‘helptalking_talking’);

/** MySQL database password */
define(‘DB_PASSWORD’, ‘xxxxxxxxx’);

/** MySQL hostname */
define(‘DB_HOST’, ‘localhost’);

/** Database Charset to use in creating database tables. */
define(‘DB_CHARSET’, ‘utf8’);

/** The Database Collate type. Don’t change this if in doubt. */
define(‘DB_COLLATE’, ”);

Any other ideas?

I could sure use some help. Any ideas?

it has to be a php error – turn on error reporting for php and see or ask your host

Samboll,
we are getting more information but my wordpress site is still not loading. As you asked I contacted my host and this is what they said.

“Hi Brett,

I’m not sure if this helps but our server gives the following error whenever anyone tries to visit the /wp-admin/install.php:

PHP Warning: main(/home/httpd/vhosts/helptalking.com/httpdocs/wp-settings.php): failed to open stream: No such file or directory in /home/httpd/vhosts/helptalking.com/httpdocs/wp-config.php on line 77

I looked inside of the wp-config.php file and it says something about needing an abosolute path to the directory where the software is installed.

The absolute path should be /home/httpd/vhosts/helptalking.com/httpdocs. You may try adding that to your settings file and hopefully will resolve the issue.

I did verify that PHP is working properly on your web site by creating a phpinfo.php file which can be viewed at https://helptalking.com/phpinfo.php. I also tried turning off ‘safe_mode’ but that didn’t seem to make a difference. Please let me know if I can assist further.

Ticket Details
===================
Ticket ID: 518
Department: Support
Priority: Medium
Status: Open”

After I enter the suggested code this is the message I got.

Not Found
The requested URL /home/httpd/vhosts/httpdocs/wp-admin/install.php was not found on this server.
________________________________________
Apache/2.0.52 (CentOS) Server at https://www.helptalking.com Port 80
Not Found
The requested URL /httpdocs/wp-admin/install.php was not found on this server.
________________________________________
Apache/2.0.52 (CentOS) Server at https://www.helptalking.com Port 80

What should I do next?

this is all very simple.

https://www.helptalking.com/wp-settings.php

is that file there?

this file:

https://www.helptalking.com/wp-config.php

is.

Until the other file IS actually on the server, no amount of host comments are going to assist you.

That was the answer! I don’t have the file https://www.helptalking.com/wp-settings.php in the main httpdocs folder nor in the admin folder.

Where do I get that document (wp-settings.php)?

The https://www.helptalking.com/wp-config.php was in the main folder. and not in the admin folder.

… It comes with WordPress.

Just download a new copy of whatever version of WP you’re using to your computer, find the wp-settings.php file (main directory of the WP download).. and re-upload it to your site.

Something obviously went wrong with your upload and you didn’t actually get all the files uploaded.