installation and operation of the plugin

  • Resolved whynotdenim

    (@whynotdenim)


    3 years, 10 months ago

    Installed the plugin. Specified all settings. Account status ok. But the calculation of the delivery price does not take into account the discount rate that we specified. What could be the problem? DHL EXPRESS WORLDWIDE (P, U) delivery also does not work in most countries

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tograczyk

    (@tograczyk)

    Hi @whynotdenim,

    Our plugin takes all the information about the products in the cart and the store itself and passes it to the DHL Express API. The API responds and our plugin shows all the rates returned by the DHL Express API.

    Due to the above, the issue of displaying the discounted rates may concern the settings of your DHL Express account.

    In terms of the availability of specific DHL services – the issue of DHL Express services returned by API does not depend on our plugin. If the DHL Express Worldwide service is not being displayed for specific postcodes it means that it was not returned by the DHL Express API for that country / postcode.

    Best regards,
    Tomek

    Plugin Support tograczyk

    (@tograczyk)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Best regards,
    Tomek

Viewing 2 replies - 1 through 2 (of 2 total)
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