installation error

  • Resolved federico_a

    (@federico_a)


    3 years, 6 months ago

    Hi,
    I am trying to install the plugin but I have this error:

    Warning: require(/var/www/vhosts/xxxx/xxxx/xxx/xxx/wp-content/plugins/awesome-support/vendor/composer/../symfony/polyfill-ctype/bootstrap.php): failed to open stream: No such file or directory in /var/www/vhosts/xxxx/xxxx/xxx/xxx/wp-content/plugins/awesome-support/vendor/composer/autoload_real.php on line 69

Fatal error: require(): Failed opening required '/var/www/vhosts/xxxx/xxxx/xxx/xxx/wp-content/plugins/awesome-support/vendor/composer/../symfony/polyfill-ctype/bootstrap.php' (include_path='.:/opt/plesk/php/7.4/share/pear') in /var/www/vhosts/xxxx/xxxx/xxx/xxx/wp-content/plugins/awesome-support/vendor/composer/autoload_real.php on line 69

    how can i fix it?
    thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @federico_a,

    Try to uninstall and reinstall again, if the issue continues, please let us know.

    Regards.

    Thread Starter federico_a

    (@federico_a)

    Hi,
    I deleted everything and reinstalled manually and the problem was not solved.
    I also tried in another host and the problem and it’s the same.
    thanks
    federico

    Thread Starter federico_a

    (@federico_a)

    I tried to fix the problem but it still doesn’t work

    Ok i have played little to debug this issue and i have found the next issues:

    File 1: plugins/awesome-support/vendor/composer/autoload_files.php
    File 2: plugins/awesome-support/vendor/composer/autoload_static.php

    Both those files are trying to load a next files whic seems to be not found in the plugin:

    autoload_files.php

    return array(
    //'320cde22f66dd4f5d3fd621d3e88b98f' => $vendorDir . '/symfony/polyfill-ctype/bootstrap.php',
    //'6124b4c8570aa390c21fafd04a26c69f' => $vendorDir . '/myclabs/deep-copy/src/DeepCopy/deep_copy.php',
    'bee91f6e081cee6ae314324bd77cdd19' => $vendorDir . '/ericmann/wp-session-manager/includes/deprecated.php',
    '94da49b8a6ca768bd9153ee879ff4877' => $vendorDir . '/gambitph/titan-framework/titan-framework.php',
);

    autoload_static.php

    public static $files = array (
        //'320cde22f66dd4f5d3fd621d3e88b98f' => __DIR__ . '/..' . '/symfony/polyfill-ctype/bootstrap.php',
        //'6124b4c8570aa390c21fafd04a26c69f' => __DIR__ . '/..' . '/myclabs/deep-copy/src/DeepCopy/deep_copy.php',
        'bee91f6e081cee6ae314324bd77cdd19' => __DIR__ . '/..' . '/ericmann/wp-session-manager/includes/deprecated.php',
        '94da49b8a6ca768bd9153ee879ff4877' => __DIR__ . '/..' . '/gambitph/titan-framework/titan-framework.php',
    );

    As you can notice I have marked the first two array values in both files and the plugin was successfully activated without PHP error.

    It’s obvious that the plugin is missing those two files and that’s why is throwing the PHP error.

    Hope this will help the author of the plugin to investigate further and resolve the issue.

    • This reply was modified 3 years, 6 months ago by jerryscg.
    Plugin Author yeisonbp

    (@yeisonbp)

    Hi all for your help. We were working hard to fix the issue and it’s done. You can reinstall the plugin now.

    Let me know your results.

    Regards.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    I will mark this topic as solved. Any questions you have, please let me know.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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