Installation: error when trying to connect store

  • Resolved oskarcom

    (@oskarcom)


    4 years, 6 months ago

    Hi! I have installed the latest ecwid Plugin for my www.ads-software.com website (v. 5.4.1.) at https://artgate.com.pl When I try to connect my existing store I get a “404 error” site can not be opened. Opening the store page and the store demo page works fine, just connecting my store doesn’t work….

    I have re-installed the plugin and tried different browsers. Didn’t help.

    When I try to connect to the store, the link (https://artgate.com.pl/wp-admin/admin-post.php?action=ec_connect) redirects me to (https://artgate.com.pl/wp-admin/ admin-post.php? action = ec_connect) an error is displayed on the page 404.
    At the same time, it blocks my access to the WP ERR_TOO_MANY_REDIRECTS administration panel until cookies are removed.
    My ID ecwid.com/store/30085071

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ecwid_team

    (@ecwid_team)

    Hi,

    Thank you for reporting the problem.

    We are looking into it, but there are some more details we need to investigate the issue.

    We’ve sent you the details to the email address associated with your account (o***r.k*******i@g***l.com). Can you please check your inbox?

    Thank you!

    Thread Starter oskarcom

    (@oskarcom)

    You have administrator rights to my page

    Plugin Support ecwid_team

    (@ecwid_team)

    Hi!

    We sent an email with the solution to the same address (o***r.k*******i@g***l.com) to the same email thread last week, but haven’t received your reply yet.

    Have you received our email? I’ve also sent a copy of this email today, just in case.

    The issue you have occurs due to incorrect server settings. The website is located in the directory that is not indicated in the DOCUMENT_ROOT? server setting. This causes a conflict between WordPress and the server, not in the Ecwid plugin.

    To fix the issue, you should contact your website hosting provider and ask them to make website location on the server match the value specified in DOCUMENT_ROOT.

    Please see the details in the email we sent and let us know if you have more questions. We’ll be happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)
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