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Errors messages in homepage

alessandrafontanelli — Mon, 10 Oct 2016 07:59:58 +0000

Goodmorning,
i updated some plugins and after that the site crashed.
Now on the homepage there are some errors problems:
“Warning: require_once(/web/htdocs/www.alessandrafontanelli.it/home/wp-includes/wp-db.php): failed to open stream: No such file or directory in /web/htdocs/www.alessandrafontanelli.it/home/wp-includes/load.php on line 345 Fatal error: require_once(): Failed opening required ‘/web/htdocs/www.alessandrafontanelli.it/home/wp-includes/wp-db.php’ (include_path=’.:/php5.3/lib/php/’) in /web/htdocs/www.alessandrafontanelli.it/home/wp-includes/load.php on line 345”

All the file are in the rights folder, i don’t understand how may i fix this and have the site online.

Thanks

Alessandra

Reply To: Errors messages in homepage

Yogesh Londhe — Mon, 10 Oct 2016 11:10:34 +0000

Hi,

Looks like the updated plugins need different version of PHP than the one you have. So options are:
– update the PHP on the server (your webhost can help you with this)
– if that’s not possible, then de-activate your updated plugins by logging on to your webserver using FTP (such as cyberduck or FileZilla) then renaming the plugin directories (should be in /web/htdocs/www.alessandrafontanelli.it/home/wp-contents/plugins)

Eventually,you’ll have to update PHP or go back to older versions of those plugins!

-cheers

Reply To: Errors messages in homepage

alessandrafontanelli — Mon, 10 Oct 2016 12:15:44 +0000

Hi Yogesh,
thanks for your reply.
I’ve just updated the php version to 5.6.24 (it was installed the version 5.3.29).
But i see on the homepage 2 errors too.
May i download this two file and put them into the folder? If yes, where is possible to download them?

Alessandra