Installation instructions

  • My review is for the installation process only. Not the apps function when installed because I actually didn’t get to use it.

    As already discussed with the developer, as a newbie I found the installation instructions inadequate because installation was a long many-step process, and the instructions did not fully cover every step. Unlike most other plugins which more or less install themselves, this one requires to e.g. register a new application with Disquss in order to access their API, and through that process I found there were too many gaps where it wasn’t intuitive what to do and not explained either.

    While I did eventually manage to install it, it did not show any recent comments, but that may have more to do with my sporadic use of Disqus than the app. At that point I had changed my mind, and therefore removed the app.

    The developer was not happy about my review, and I would prefer to delete it, but seeing that is not possible, I have changed my rating to 3 and revised the tone, since when I wrote the initial review I was quite irritated over the time I had spent lost in the installation process and couldn’t see a way to contact the developer directly, didn’t realise each plugin is connected to a www.ads-software.com forum et.c. A better way than complaining/writing a poor review is obviously to go to the forum and discuss the installation/issues with other users.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andrew Bartel

    (@andrew-bartel)

    I would have been entirely happy to help you if you’d posted in the support forum instead of just leaving a negative review first.

    I tried to make the guide as simple as possible without overloading readers with information specifically because I wanted to make it possible for non-technical people to set up and use, which, 13k downloads later seems like it’s been a success.

    I hope in the future you reach out for support and assistance with other plugins, I think you’ll find the WordPress community very helpful regardless of your skill level.

    Thread Starter A

    (@ag1024)

    I was looking for a link to feedback/support, or a support forum while I was going through the installation process and didn’t find anything, except for the option to provide feedback in a review.

    I did find out how to install it by myself, but it didn’t actually show any Disqus comments in the widget, it just said “There are no recent comments”. That could be because I haven’t used Disqus very often up til now.

    In any case, I have changed my mind and will remove the app, and I will remove my review as well so you can keep your unspotted record. (With your 13k downloads and only 6 ratings and reviews, it could be that it is only the persons who it works for who review the app!)

    You might want to take my feedback as inspiration to provide more accurate instructions instead of just saying that it is easy… Most plug-ins really do provide super easy self-installation, so that was my expectations. What I mean is inform people from the start what experience level they need to be on for it to be easy, then and provide more detailed instructions/screenshots along the way for those who are not on that level yet but still want to undertake the installation.

    Thread Starter A

    (@ag1024)

    I have removed the app, but not the review yet because I haven’t found out how to do it… Unlike the comments here it doesn’t have an edit button. (I’m also surprised that the review started a www.ads-software.com thread, but that is a nice feature).

    Do you how to remove a review / or possibly the entire thread, if removing the review isn’t possible by itself?

    Ps. I do find the www.ads-software.com community very helpful. I didn’t draw the connection to the installation of the Disqus plug-in though.

    Plugin Author Andrew Bartel

    (@andrew-bartel)

    Hey A, I don’t know how to delete or change a review, but I do appreciate the sentiment. I’d be happy to help you get the plugin set up or provide any more support if you do decide to use it in the future. The support forum is located here: https://www.ads-software.com/support/plugin/disqus-recent-comments-widget

    And thanks for your feedback, I’ll look at updating the guide with more specific instructions.

    Thread Starter A

    (@ag1024)

    I have revised the review. Unfortunately that makes your reply underneath look a bit off. I have found no way to remove the review or this thread, so that is the best I can do for now.

Viewing 5 replies - 1 through 5 (of 5 total)
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