Installation issues

  • Resolved jaimemorenomateos

    (@jaimemorenomateos)


    4 years, 4 months ago

    Dear Limpinho,

    We are trying to make use of this plugin, as it would be very beneficial for use, using Woocommerce and CTT for international deliveries.

    We followed the installation instructions filling with the data provided by CTT:
    – Client ID
    – Contract ID
    – Authentication ID

    Sender phone: left empty
    Number of delivery attemtps: ctt did not provided any information, tried wiht 0 and 1

    Shipping option: also left empy but is marked by default as “Em 2 dias”

    Tried “print using CTT Expreso portal” but no shipment is created.

    Somehow the plugin is working as in hte order complete email we see the string “Your order tracking number is ” but without tracking code.

    Could you support?

    Best regards

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter jaimemorenomateos

    (@jaimemorenomateos)

    Dear Limpinho,

    Do you offer installation support through this.functional?

    Regards

    Hi, make sure you have weight set up on product level

    Plugin Author Limpinho

    (@limpinho)

    Thanks for opening a ticket in [email protected]. I’ll mark this thread as resolved.

    Bom dia Limpinho

    I am referring to this solved ticket as we are facing the same issue.

    However all our products indicate the weight in gram as requested by the plugin. We also made sure that CTT is activated in the table rate settings.

    Still the tracking number is not generated.

    Thanks for any clue.

    Cheers
    Jorge

Viewing 4 replies - 1 through 4 (of 4 total)
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