Installation problem Gwolle GB

Hi,
I don’t have that much experience with packages from Mojo. I think inside that zipfile, there is another zipfile.
You need an zipfile like gwolle-gb-addon-1.2.4.zip that has php files inside it. If you upload that one, you should be good to go.

Also, make sure you use the shortcode for the guestbook correctyly, including brackets, like:
[gwolle_gb]

The file I received after having purchased it is called gwolle-gb-add-on-download_all.zip. I wasn’t even aware of other sources to by your file. After having extracted the original zip file I installed it into my WordPress environment. And the installation was successful.

It contains another zipfile called child_theme-5ab79017-3860-426b-aa81-0e750a14153b-QFjRw.zip, some psd’s and a text file stating:
=== Gwolle Guestbook: The Add-On ===
Contributors: mpol
Tags: guestbook, guest book, livre d’or, G?stebuch, libro de visitas
Requires at least: 3.7
Tested up to: 4.8
Stable tag: 1.0.0
License: GPLv2 or later

Gwolle Guestbook: The Add-On is the add-on for Gwolle Guestbook that gives extra functionality for your guestbook. Meta Fields, Star ratings, Social Sharing and much more.

== Description ==

Gwolle Guestbook: The Add-On is the add-on for Gwolle Guestbook that gives extra functionality for your guestbook. Meta Fields, Star ratings, Social Sharing, Easy String Replacement and much more.

Current features include:

* Meta Fields. Add any field you want; company, phone number, you name it.
* Social Media Sharing (optional).
* Star Ratings, with voting and display and Rich Snippets for SEO (optional).
* Preview for the frontend form.
* Preview for the admin editor form.
* Admin reply on the frontend with AJAX.
* Easy String Replacement in the default text so you can make this guestbook into a review section or anything you want.
* Delete button in each entry for the moderator and author (optional).
* Permalink button in each entry for easy access (optional).

== FAQ ==

= Will users get tracked if the Social Media sharing is enabled? =

No, the sharing icons use links to the sharing pages, not the icons that get loaded from those Social Media companies.
Only when people do share, do they get tracked.

== Changelog ==

= 1.0.0 =
* 2017-08-28
* Initial release

How am I to solve this now? I made the changes necessary as you described, yet the problem persisted. I paid for a file which clearly isn’t working and which isn’t named like the one you mentioned. I don’t feel like having to purchase another file or even having to purchase paid support at Mojo just to get this problem fixed, which shouldn’t be a problem at all.
This is very customer unfriendly and very unsatisfactory. I’m sure there are better ways to solve this.

Regards,

Lucas

I’d like to send you my file so you can see for yourself. It does contain php files, however it’s not working. Please provide me the information on where I am to send it to.

Thanks,

Lucas

Version 1.0.0 is very weird. You should have access to version 1.2.4.
Where did you buy this?
And what do you mean with buying paid support from Mojo? If you bought the plugin at Mojo you would have access to version 1.2.4 and support.
PLease explain where you bought this? Something is very wrong with that download.

Omschrijving Prijs per eenheid Hvh Bedrag
Mojoness Purchase
Objectnr. 5bf95f41-b708-4fb3-bdb6-45540a14153a $9,00 USD 1 $9,00 USD
Subtotaal $9,00 USD
Totaal $9,00 USD
Betaling $9,00 USD
Betaling overgemaakt aan [email protected]

I purchased this via the WordPress plugin section. Ultimately ending up at https://www.mojomarketplace.com. As far as I can tell their support is just paid support: https://www.mojomarketplace.com/item/wordpress-support.

That doesn’t make any sense, something is very wrong at their end. You did buy it recently, right? You ended up with a version from september 2017.

I assume support for WordPress through Mojo is paid, but for the plugin the support comes on my plate. For downloading and using the site they should be available.
Could you post a support request at the support section of the addon? I do hope they see that coming by.
https://www.mojomarketplace.com/item/gwolle-gb-add-on