Installation WooCommerce

Hi there!

In order to assist you further, I need to check your site’s system status report and any fatal error logs that may be appearing on your site.

The Pastebin link you shared is set to private, so I’m unable to access it. Could you please remove the privacy setting from the Pastebin link so I can view the system status report?

Additionally, could you share any fatal error logs (if available) under WooCommerce > Status > Logs?

Once we have more information, we’ll be able to assist you further.

Hello,

Thank you for your reply.
Reading is open. Je partage le rapport.?https://pastebin.com/ni1VTbnF

I’m also sharing the latest fatal error report:

2025-03-14T15:09:24+00:00Critique Uncaught TypeError: json_decode(): Argument #1 ($json) must be of type string, array given in /home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php:175 Contexte supplémentaire{ “error”: { “type”: 1, “file”: “/home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php”, “line”: 175 }, “remote-logging”: true, “backtrace”: [ “”, “#0 /home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php(175): json_decode(Array, true)”, “#1 [internal function]: InstagramFeed\Helpers\SB_Instagram_Tracking::{closure:InstagramFeed\Helpers\SB_Instagram_Tracking::get_data():174}(Array)”, “#2 /home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php(174): array_map(Object(Closure), Array)”, “#3 /home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php(289): InstagramFeed\Helpers\SB_Instagram_Tracking->get_data()”, “#4 /home/evalhynfar/www/wp-includes/class-wp-hook.php(324): InstagramFeed\Helpers\SB_Instagram_Tracking->send_checkin()”, “#5 /home/evalhynfar/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)”, “#6 /home/evalhynfar/www/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”, “#7 /home/evalhynfar/www/wp-cron.php(191): do_action_ref_array(‘sbi_usage_track…’, Array)”, “#8 {main}”, “thrown” ] }

Thank you for your help.
Valérie

Hi @evalhyn ,

I am sorry to hear you’re running into trouble with the WooCommerce > Home page and that error about the inbox not loading.

From the error logs you shared, it looks like there’s an issue with the Smash Balloon Instagram Feed plugin, which might not be directly related to the problem with WooCommerce Home.

Since you’ve already tried disabling some plugins, could you take it a step further and temporarily disable all plugins except WooCommerce and switch to a default theme like Storefront? If you have any custom code added to your site, removing that temporarily would also help rule out any conflicts.

Here’s a guide on how to test for conflicts: How to Test for Plugin and Theme Conflicts

Beyond that, the issue could be related to security headers on your server, specifically settings in your .htaccess file. Some configurations—like Content Security Policy (CSP) rules—can unintentionally block certain WooCommerce features.

To rule this out, could you check with your hosting provider and ask them to review the .htaccess file with you? They can confirm whether any security rules might be interfering.

On a side note, from your SSR, it looks like you’ve added your SSL using Really Simple SSL. This plugin also modifies your .htaccess file, and its configuration might be blocking certain functionality. You may want to check its settings or temporarily disable it to see if that helps.

Let us know what you find! We’re happy to help.

Hello,
Thanks for your help. I've tested a lot of things over the past few days:
I've disabled almost all extensions except for security, WooCommerce, and newsletter.
I've also disabled Smash Balloon. Cleared caches, CSS, and JS
The WooCommerce errors are still there.
I deactivated the Salient theme and switched to the native theme.
Cleared caches, CSS, and JS
The WooCommerce errors are still there.
I activated the Salient theme.
I deactivated the Brevo (newsletter) plugin.
Cleared caches, CSS, and JS
I deactivated the Regenerate and Redirection plugins.
Cleared caches, CSS, and JS

What I notice is that the store pages are accessible on my site during all these tests (on another browser as well), except for the payment page.

But the bug still occurs as soon as I return to "Woocommerce > Home," and the WooPayment settings don't remain active.
Then I deleted all the WooCommerce extensions and removed the database components in WPoptimize.
I reinstalled WooCommerce, but not everything installed.

I tried to reinstall a backup via Updraftplus, but I couldn't complete it because it searched for the various modules for an hour. I couldn't start the reinstallation, so I canceled it.

So I reinstalled last week's FTP and database backup (OVH) to recover everything I had at that time, including WooCommerce, WooPayment, and everything else I had installed.
All the extensions are activated and the updates are complete.

There are two recurring messages:
WooCommerce > Home: "An error occurred while retrieving your inbox. Please try again."
If I try again, it takes me back to the beginning of the WooCommerce installation.

WooPayment > Settings:
"Error retrieving settings."
The settings are empty/deleted.

I also have this message in the header of the WooCommerce settings pages:
"An important update is required for WooCommerce" and "An important security update for WooCommerce has been released. It is recommended that you update as quickly as possible."
But everything is up to date (plugins, theme, WordPress).

Thank you for your help.