installed a plugin and site starts displaying critical error

  • installed a plugin and site starts displaying critical error…

    is there a way you can send me a safe link to uninstall the plugin

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Via FTP or the file manager app in your hosting control panel, navigate to wp-content/plugins and delete the directory of the problem plugin.

    Thread Starter mpdesign342

    (@mpdesign342)

    am a freelancer working on a clients site…

    i don’t have access to the customer hosting and domain account…
    cant you just send me a reset link?

    Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    No, we cannot send you a “reset link”. We don’t control your site.

    WordPress is not a centrally run thing. It runs on your own servers. You need to access those servers and remove the files that are causing the problem.

    Thread Starter mpdesign342

    (@mpdesign342)

    okay.
    I have been helped with something like this before… the reset link was sent to my mail…that was why i am asking.

Viewing 4 replies - 1 through 4 (of 4 total)
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