Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author mangohour

    (@mangohour)

    Hi kayteeryan,

    Could you please provide your system report to help debug this. This can be generated at WooCommerce > System Status > Get System Report.

    – John

    Thread Starter kayteeryan

    (@kayteeryan)

    Sure. Do I add it here or email it?

    Plugin Author mangohour

    (@mangohour)

    Hi kayteeryan,

    Please post the report here.

    – John

    Thread Starter kayteeryan

    (@kayteeryan)

    ### Environment ###

    Home URL: https://jackandjillydesigns.com

    Site URL: https://jackandjillydesigns.com

    WC Version: 2.0.13

    WC Database Version: 2.0.13

    WP Version: WP 4.3.1

    Web Server Info: Apache

    PHP Version: 5.4.45

    MySQL Version: 5.5.40-36.1

    WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP

    WP Debug Mode: No

    WP Max Upload Size: 64 MB

    PHP Post Max Size: 64 MB

    PHP Time Limit: 30

    WC Logging: Log directory is writable.

    fsockopen/cURL: Your server has fsockopen and cURL enabled.

    SOAP Client: Your server has the SOAP Client class enabled.

    WP Remote Post: wp_remote_post() was successful – PayPal IPN is working.

    ### Plugins ###

    Installed Plugins: Add Pinterest Follow Button by Weblizar version 0.2, Contact Form 7 by Takayuki Miyoshi version 3.4.2, Disable Comments by Samir Shah version 1.0.1, Gravity Forms by rocketgenius version 1.6.9, Headway Block: Image by Headway101 version 1.0, Headway Storefront for WooCommerce by Headway Themes version 1.0, Image Widget by Modern Tribe, Inc. version 4.0.8, N-Media WooCommerce Personalized Checkout Meta Manager by Najeeb Ahmad version 2.0.4, N-Media WooCommerce Personalized Product Meta Manager by Najeeb Ahmad version 2.0.8, Regenerate Thumbnails by Viper007Bond version 2.2.4, Simple Full Screen Background Image by Pippin Williamson version 1.0.4, Simple Instant Search by Bainternet version 1.4, WooCommerce Table Rate Shipping by Mangohour by mangohour version 1.1.0, UberMenu 2 – WordPress Mega Menu Plugin by Chris Mavricos, SevenSpark version 2.3.2.2, WooCommerce Admin Bar Addition by David Decker – DECKERWEB version 2.4, Bundle Rate Shipping Module for WooCommerce by Eric Daams version 1.3.2, WooCommerce Custom Product Tabs by Terry Tsang version 1.0.2, WooCommerce Print Invoices & Delivery Notes by Steve Clark, Triggvy Gunderson, David Decker version 2.0.2, WooCommerce Dynamic Pricing by Lucas Stark version 2.9.9 – 2.10.5 is available, WooCommerce Facebook Like Share Button by Terry Tsang version 2.1.3, WooCommerce Grid / List toggle by jameskoster version 0.3.3, WooCommerce My Account Widget by Bart Pluijms version 0.2.6, WooCommerce Product Add-ons by WooThemes version 2.0.9 – 2.7.10 is available, WooCommerce Sequential Order Numbers by SkyVerge version 1.3, WooCommerce by WooThemes version 2.0.13, WooDojo by WooThemes version 1.5.3, WP Menu Cart Pro by Jeremiah Prummer, Ewout Fernhout version 2.1.3, WP Super Cache by Automattic version 1.4.2, YITH WooCommerce Wishlist by Your Inspiration Themes version 1.0.3

    ### Settings ###

    Force SSL: No

    ### WC Pages ###

    Shop Base: #36 – /shop/

    Cart: #37 – /cart/

    Checkout: #38 – /checkout/

    Pay: #45 – /checkout/pay/

    Thanks: #46 – /checkout/order-received/

    My Account: #39 – /my-account/

    Edit Address: #41 – /my-account/edit-address/

    View Order: #42 – /my-account/view-order/

    Change Password: #43 – /my-account/change-password/

    Lost Password: #40 – /my-account/lost-password/

    ### WC Taxonomies ###

    Order Statuses: cancelled (cancelled), completed (completed), failed (failed), on-hold (on-hold), pending (pending), processing (processing), refunded (refunded)

    Product Types: external (external), grouped (grouped), simple (simple), variable (variable)

    ### Theme ###

    Theme Name: Headway Base

    Theme Version: 3.4.11

    Author URL: https://www.headwaythemes.com

    ### Templates ###

    Template Overrides: No core overrides present in theme.

    Plugin Author mangohour

    (@mangohour)

    Hi kayteeryan,

    Thanks.

    You are using WooCommerce 2.0, but the plugin is only compatible with WooCommerce 2.1 and newer. I recommend that you update WooCommerce to the latest version.

    – John

Viewing 5 replies - 1 through 5 (of 5 total)
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