Installing ocean extra crashes server

Hello @turls2201,

Thank you for reaching out,

The first issue is due to a memory limit caused by the server, but you can resolve this by increasing the memory in wp-config.php.
Take a look at this link: https://developer.www.ads-software.com/apis/wp-config-php/#increasing-memory-allocated-to-php.

Regarding the second issue, I tried testing various scenarios but couldn’t replicate this error at all. Could you let me know the last actions you took aside from updating?
Or tell us what settings/conditions on your website have made that error.

I want to see if I can reproduce this issue somewhere other than your website.

One guess is that Ocean Extra may have been interrupted due to an incomplete update. Please delete and reinstall it manually through your hosting’s file manager or via FTP.

Also, kindly, provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png (you can remove your email address from the content).

In the meantime, if possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue. Continue doing this until you find out what product is causing a conflict with our product. Then provide the details as explained above.

Please keep us updated on the outcome.
Thank you,

I hope it helps.
Best Regards

• This reply was modified 1 month ago by Shahin.

Hi
Thanks for response- I agree on first BUT its the amount of memory that is being allocated 4294967296 byte ( and sometime a lot more) is 4G which is massive – I have increase memory in php.ini to 4096M and similar in wp-config.php

As for the plugin – I have probably uninstalled and re-installed about 10 times already so am sure there is no issue with installing, though I will try disabling the base theme. The error appears to occur when I enable when more than x plugins are enabled – like the memory is running out, but these enable fine when ocean extra is not enabled.

I think I have a weird error and on testing probably not a Ocean Extra issue but no idea how to solve. I think the root cause. It is very strange as I installed an extra plugin and it is not working!

VERY weird.

` wp-core

version: 6.6.2
site_language: en_GB
user_language: en_GB
timezone: Europe/London
permalink: undefined
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true wp-paths-sizes

wordpress_path: /homepages/44/d4297173619/htdocs/wordpress
wordpress_size: loading…
uploads_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/uploads
uploads_size: loading…
themes_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/themes
themes_size: loading…
plugins_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/plugins
plugins_size: loading…
fonts_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/uploads/fonts
fonts_size: loading…
database_size: loading…
total_size: loading… wp-dropins (1)

db.php: true wp-active-theme

name: OceanWP Child Theme (oceanwp-child-theme-master)
version: 1.0
author: OceanWP
author_website: https://oceanwp.org/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/themes/oceanwp-child-theme-master
auto_update: Disabled wp-parent-theme

name: OceanWP (oceanwp)
version: 4.0.1
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /homepages/44/d4297173619/htdocs/wordpress/wp-content/themes/oceanwp
auto_update: Disabled wp-themes-inactive (2)

Hemingway: version: 2.3.2, author: Anders Norén, Auto-updates disabled
Storefront: version: 4.6.0, author: Automattic, Auto-updates disabled wp-mu-plugins (1)

WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (8)

Debug Bar: version: 1.1.6, author: wordpressdotorg, Auto-updates enabled
Debug Log Manager: version: 2.3.3, author: Bowo, Auto-updates enabled
Ocean Custom Sidebar: version: 1.1.3, author: OceanWP, Auto-updates enabled
Ocean Extra: version: 2.4.1, author: OceanWP, Auto-updates enabled
Ocean Modal Window: version: 2.3.0, author: OceanWP, Auto-updates enabled
Query Monitor: version: 3.16.4, author: John Blackbourn, Auto-updates enabled
WP Activity Log: version: 5.2.1, author: Melapress, Auto-updates enabled
WP Debugging: version: 2.11.24, author: Andy Fragen, Auto-updates enabled 

wp-plugins-inactive (9)

Contact Form 7: version: 5.9.8, author: Takayuki Miyoshi, Auto-updates enabled
Font Awesome: version: 4.5.0, author: Font Awesome, Auto-updates disabled
Jetpack Protect: version: 3.1.1, author: Automattic - Jetpack Security team, Auto-updates enabled
One Time Login: version: 0.4.0, author: Daniel Bachhuber, Auto-updates enabled
Really Simple CAPTCHA: version: 2.3, author: Takayuki Miyoshi, Auto-updates enabled
SumUp Payment Gateway For WooCommerce: version: 2.6.4, author: SumUp, Auto-updates enabled
WooCommerce: version: 9.3.3, author: Automattic, Auto-updates enabled
WooCommerce Legacy REST API: version: 1.0.4, author: WooCommerce, Auto-updates disabled
WP Crontrol: version: 1.17.0, author: John Blackbourn, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
gd_version: 2.3.0
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.53.3 wp-server

server_architecture: Linux 4.4.400-icpu-100 x86_64
httpd_software: Apache
php_version: 8.2.24 64bit
php_sapi: cgi-fcgi
max_input_variables: 5000
time_limit: 50000
memory_limit: -1
max_input_time: -1
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.74.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-10-25T16:35:20+00:00
utc-time: Friday, 25-Oct-24 16:35:20 UTC
server-time: 2024-10-25T17:35:19+01:00 wp-database

extension: mysqli
server_version: 10.6.15-MariaDB-1:10.6.15+maria~deb11-log
client_version: mysqlnd 8.2.24
max_allowed_packet: 67108864
max_connections: 3000 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /homepages/44/d4297173619/htdocs/wordpress/wp-content
WP_PLUGIN_DIR: /homepages/44/d4297173619/htdocs/wordpress/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: true
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable

Hello @turls2201,

Thank you for reaching out,

I’ve tried to conduct extensive checks in various conditions, but unfortunately, I couldn’t find any issues on our side. Can you please let us know how much custom code you have in the child theme?

Since you may have many customizations in the child theme on your website, please do the steps below and recheck your issue and let us know the results.

Troubleshooting child theme:
1- Remove all customization on the child theme.
2- add your customization one by one to the child theme.
3- After adding each customization code, check your issue

Note 1: in the staging website, if you have a cache plugin or server cache. You need to clear its cache contents or disable them.

Note 2: Please get a full backup from your website before removing all customization.

Note 3: Kindly use the latest version of OceanWP (v4.0.2) and Ocean Extra (v2.4.2)

Please keep us posted,
Thank you.
Best Regards