Instant article ads stop after running for two days

  • Resolved monattalentcom

    (@monattalentcom)


    7 years ago

    Hi

    I have problem with Instant Article ads delivery. Below is the Audience Network Team response. Any idea what is wrong?

    Reply message:

    Thank you for writing into Audience Network. I took a look at your app ID and see that you have your ad placement embedded into your article markup. Please review your Instant articles publishing tools to ensure that you have not loss eligibility to monetize with Audience Network.

    Best,

    Audience Network Team

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author OzTheGreat

    (@ozthegreat)

    Hi,

    Thanks for getting in touch. Humm that’s not a terribly informative response from them. Could you send me a link to your Instant Articles RSS feed please and I’ll take a look. Also, if you go to the Facebook app you’re using for the ad placements are there any notifications on it?

    All the besg

    Thread Starter monattalentcom

    (@monattalentcom)

    Here you go
    https://www.channelthreesixfive.com/feed/facebook-instant-articles/

    No notification. Everything seem ok there.

    Thanks.

    Plugin Author OzTheGreat

    (@ozthegreat)

    Hi,

    Ok that all looks good. I’ve had a look at a few of your Instant Articles on your page and I can see plenty of ads running in there (https://prnt.sc/ilhlhc https://prnt.sc/ilhlor). I can’t actually see any issue with them in your latest articles?

    All the best.

    Thread Starter monattalentcom

    (@monattalentcom)

    Hi
    But how come there is no fill and revenue? Also FB app not request as well.
    Thanks

    Plugin Author OzTheGreat

    (@ozthegreat)

    Hi,

    That I’m not too sure about. I’ve just checked again and I’m definitely seeing ads, are you using the new Monetization Manager Dashboard? If you go to the Placement you’re using, what does it say? Also, if you scroll to the very bottom there should be contact details for the Audience Network team in change of your account, it might be worth just pinging them an email and seeing what they say about it.

    All the best.

    Thread Starter monattalentcom

    (@monattalentcom)

    Hi

    They ask to check auto placement and gave below link.

    Here is the documentation on enabling auto-placement: https://developers.facebook.com/docs/instant-articles/monetization/audience-network

    Have a look.

    Thanks.

    Plugin Author OzTheGreat

    (@ozthegreat)

    Hi,

    Yeah you definitely have auto ad placement enabled (https://prnt.sc/iq1b27) and ads are definitely showing in your articles. Do you have more than one ad Placement? Is it defiantly the correct placement ID you’re looking at int he reporting dash (1972167726439726_1972167753106390)?

    If so then it’s probably a problem with their dashboard (this has a happened a few times before, they actually lost stats for several days last year). I’d recommended contacting them again and sending them a screenshot of the ads running in your articles and explain that the ads are definitely showing and that it seems to be an issue with the reporting dashboard and asking them to check again.

    All the best

Viewing 7 replies - 1 through 7 (of 7 total)
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