Insufficent customer information for Purchase events

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  • Hi,

    Thanks for using our plugin and reaching out to us.

    The Facebook link you shared with us obviously do not work as one would need to login for that.

    Insufficent customer information

    indicates Facebook would like you to add privacy sensitive information to the pixel and CAPI, such as email, addresses and payment information. As sending that data to Facebooks servers is legally complicated in most (European) countries we have chosen not to send that data to Facebook in order for our users not to run into potential legal issues. So unfortunately there is nothing we can do to solve this.

    Thread Starter George

    (@macfinder)

    Thank you for the update, makes complete sense.

    Yeah, I can see the additional details they’re requesting are as you’ve stated above.

    Email
    Phone
    Date of birth
    First & last name

Viewing 2 replies - 1 through 2 (of 2 total)
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